so I guess in an attempt to close the disconnect:No there is nothing wrong with this -- but how is the schlub seated next to you wearing a ballcap a reflection of the waitstaff's effort and performance? That's the disconnect we're having here.
The waitstaff is going the whole 9 yards to take care of you, but get dinged on their tip -- however slightly -- because someone's wearing a hat. That's not right.
And trust me, people wearing hats in sit-down restaurants is a pet peeve of mine. But that's an issue I have with those individuals, not the restaurant and certainly not the waitstaff.
But I view that as a lack of effort in their total presentation, and that goes to the service package.
if I go to the theater I don’t want some scrub in a track suit as a ticket taker or an usher. It’s all part of the package.
and as I keep saying, I don’t “stiff” the waiters at the sub par restaurants. I just don’t give them the extra percentage for excellent service. Because to me the presentation matters and is part of the total package.