I once took a suit there to get trouser and cuff lengths. It took 3 trips because when I went to pick up the suit, it seems he had simply forgotten to do the sleeves. I can't say this is bad service because at least Peppino will do the sleeves to my spec. It took 4 TRIPS to another guy (who had both a terrible attitude and a language problem) and he STILL didn't understand that I wanted to show 3/8 shirt cuff. Peppino also lowered the collar correctly on 2 of my suits, and that operation was FAR too complex for any other "tailor" i've ever known.