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Asking seller to pay shipping for shoes sent in wrong size

josepidal

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I bought a pair of discount Lobbs from one of our usual Northampton suspects but it turned out to be the wrong size. He failed to state that they were "D" width so no wonder they were too tight. I requested a refund from the seller with no hard feelings, but I also requested that the seller pay for shipping to return the shoes as it was clearly his mistake.

The sale was done over e-mail and Paypal and I have no protection whatsoever. Anyone have advice on how to make sure the seller sticks to a promise to pay for return shipping after I send the shoes? I already lose money because the credit card will charge currency conversion again to process a refund.
 

KObalto

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Hmmm, what size? JL 9D fits me like a dream. Pics??
And was the wrong width listed when you bought?
 

ljrcustom

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Originally Posted by josepidal
I bought a pair of discount Lobbs from one of our usual Northampton suspects but it turned out to be the wrong size. He failed to state that they were "D" width so no wonder they were too tight. I requested a refund from the seller with no hard feelings, but I also requested that the seller pay for shipping to return the shoes as it was clearly his mistake.

The sale was done over e-mail and Paypal and I have no protection whatsoever. Anyone have advice on how to make sure the seller sticks to a promise to pay for return shipping after I send the shoes? I already lose money because the credit card will charge currency conversion again to process a refund.


sorry for the derail, but who sells discounted lobbs? Thanks.

-LR
 

KObalto

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Originally Posted by ljrcustom
sorry for the derail, but who sells discounted lobbs? Thanks.

-LR


Several on B&S buy at the Northhampton outlet and resell here.
 

mfrege

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Originally Posted by josepidal
He failed to state that they were "D" width so no wonder they were too tight.

I'm assuming that he stated that they were another width than "D"? Because failing to state a D width by stating no width at all is not a fail.
 

Roger Everett

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Well I'd say you learned a good and not real costly lesson, about buying sh#t over the internet, that you didn't try on before buying. For the life of me, I don't understand buying something you can't see - touch - and try on, before laying out the green.
 

Harold falcon

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Originally Posted by mfrege
I'm assuming that he stated that they were another width than "D"? Because failing to state a D width by stating no width at all is not a fail.

x one billion. This is the key fact that OP has not yet revealed to us.
 

XKxRome0ox

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Originally Posted by josepidal
I bought a pair of discount Lobbs from one of our usual Northampton suspects but it turned out to be the wrong size. He failed to state that they were "D" width so no wonder they were too tight. I requested a refund from the seller with no hard feelings, but I also requested that the seller pay for shipping to return the shoes as it was clearly his mistake.

The sale was done over e-mail and Paypal and I have no protection whatsoever. Anyone have advice on how to make sure the seller sticks to a promise to pay for return shipping after I send the shoes? I already lose money because the credit card will charge currency conversion again to process a refund.


isn't "D" width the default width of shoes?
sounds like you forgot to ask about something that's very important if you have wider than average feet
caveat emptor
 

ebmk3891

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Originally Posted by XKxRome0ox
isn't "D" width the default width of shoes?
sounds like you forgot to ask about something that's very important if you have wider than average feet
caveat emptor


Even if it is the default, if it wasn't specified, I definitely would've asked. Unless he says otherwise, I'm gonna say OP made a mistake of not getting specifics.
 

teddieriley

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Originally Posted by Roger Everett
Well I'd say you learned a good and not real costly lesson, about buying sh#t over the internet, that you didn't try on before buying. For the life of me, I don't understand buying something you can't see - touch - and try on, before laying out the green.

-1. Then you should probably stop visiting this forum.
 

FidelCashflow

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Originally Posted by josepidal
The sale was done over e-mail and Paypal and I have no protection whatsoever. Anyone have advice on how to make sure the seller sticks to a promise to pay for return shipping after I send the shoes? I already lose money because the credit card will charge currency conversion again to process a refund.
You have no protection other than his word. If you don't trust him, you shouldn't have done business with him. If they were an unusual width, the seller should have specified. Most online stores state that they will refund the original shipping if they sent the wrong item or omitted critical info like size - ideally he should do this, but you will still be out the cost of return shipping.
 

upnorth

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You certainly could request the seller to bear the cost of return shipping and it should also help to ensure that the seller lists them accurately the next time. I hope you didn't buy them from Ascot.

Alternatively, you could try reselling them here and communicating this intention to the seller so you get some form of kickbacks, which might work out to be cheaper for the seller too. Either way, i still forsee you are going to be taking a hit, however small, from misc. charges and conversion.
 

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