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Artisanal Clothing and accessories discussion (MA+, CCP, Layer-0, Paul Harnden, Taichi Murakami, Bor

Discussion in 'Streetwear and Denim' started by nicelynice, Aug 20, 2015.

  1. sinnedk

    sinnedk Senior member

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    I'll check it, thanks
     
  2. nahneun

    nahneun Senior member

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    newp didn't get scammed by zam. he just got too fat for his order and is trying to drag an innocent artisan through the ground!

    @Mojo1990: http://www.hide-m.com/
     
    Last edited: Aug 27, 2016
    1 person likes this.
  3. nyarkies

    nyarkies Senior member

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  4. sinnedk

    sinnedk Senior member

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    nevermind I missed a comment
     
    Last edited: Aug 27, 2016
  5. bigjus

    bigjus Active Member

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  6. newp

    newp Senior member

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    Yes, the irony and similarities between these situations made me laugh for a while. And yes, Zam Barrett kept telling me the pants were made for 48 till the moment they have got it back.
    Then he had admitted, let me quote " the measurements of the pants was off, because it seemed it shrunk in the treatment process, so in essence it was not fair to you in that regard."

    What diverted me from the brand was not the error of the store (we are all humans), but how it was handled from the 1st of August when I have asked for a list of items I can have an exchange to, kept asking for it several times and all I got back were 3 emails: two of them on 9th of August stating the person responsible for it is at doctor's office and this is the reason I haven't got my reply from the 1st of August and the 3rd on 23rd of August which was a reply to my email when I stated I am tired of waiting of said list and want a refund to severe my ties to Zam Barrett's brand, which was "we won't make any refund, you can still exchange to something from our sample sale list"..... without a list again. Not that I need this list at this point, but the fact I have been getting promotional emails about this sale, he posts about it on SZ, some member have gotten this list already, but not me despite I have asked for it for several weeks makes me sad.


    This said, expect a full cashmere ZB razor coat of size 48 on a sale soon once I won't be lazy enough to make some pics.
     
  7. nahneun

    nahneun Senior member

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    justice porn prevails (feels good man :foo:)! but on a more serious note, I hope you get your money back or some sort of restitution somehow. at least zam admits his error, unlike wormwood, who only gives lipservice and tells everyone else that it was the buyer's fault.
     
    Last edited: Aug 28, 2016
  8. newp

    newp Senior member

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    Right, just I said karma is a bitch and somewhere deep inside me I felt I deserved this in some form or another.
    My only problem now is I honestly don't want to be associated with the brand with this level of attitude towards their clients. If I ever get this list of an exchange items, if I ever choose something from it, pay VAT on it at customs again and get it, each time I will look at it in my closet I will remember these fun 6 months of dealing with Zam Barrett. Something I would like to avoid.
    This leads to a conclusion refund or nothing and I guess Zam has chosen nothing as he stopped replying to my emails altogether.
     
  9. m1kko

    m1kko Well-Known Member

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    Hate to read these kind of activities happening, esp. small brands like Zam. I think the exceptions to the rule of business as usual are the places where you really see how retailers work and what they're made of.

    Sad to say, but after waiting for 3 weeks for any kind of reply via email or whatsapp, I'm gonna put this out in public that I'd recommend staying away from THE OFFICE GALLERY (Tassos, Demetra) at this point–even though people have had good transactions as have I previously. In the middle of one of these exceptional situations and seems they're just going to ride into the sunset with my deposits without any replies whatever.

    I don't care to go into specifics as this point as I'm forced to use these public channels to just deign a response for them...
     
    Last edited: Aug 28, 2016
    2 people like this.
  10. Jbravo

    Jbravo Senior member

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    Dealing with zam has proven to be such a pain in the ass that I always opt for passing even if happen to like something he has to offer (which happens quite rarely as, imo, the brand tends to be going downhill).

    Another lesson I learned is not to make a gift payment to anyone (friends excluded), regardless of the history of your communication with the relevant seller and regardless any third-party vouching.
     
  11. omar white

    omar white Senior member

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    I've been dealing with a "refund" issue with Zam for almost 6 months now. Since he apparently doesn't offer an actual refund and forces you into store credit (which I don't see how that's legally possible), I've had him and/or his team drag their feet on issuing me an exchange. Lots of empty promises of my exchange being processed and shipped. All I want is my money back and to be done with it.

    I never had any problems when ordering full priced items back in the day. I love all my Zam pants, but this lack of respect for a customer has left me bitter and completely unsatisfied
     
  12. newp

    newp Senior member

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    Holy shit, and I thought I am the only unlucky one here. Can you open a paypal dispute? So far this is the only believable way to get your money back I think.
     
  13. MagicalZechs

    MagicalZechs Well-Known Member

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  14. curiouscharles

    curiouscharles Senior member Affiliate Vendor

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    oh and trust me, they monitor them.

    i made a tiny complaint once on SZ about how i was always getting emails from The Office [despite never having emailed them, bought anything from them, or even known who the fuck they were].

    then years later when i actually wanted to buy a CCP jacket for work, they wouldn't answer any of my emails - because i guess i was on their shit list.

    so, spamming = ok, but complaining about spam = not ok.

    [nevermind the fact that signing someone up for your email list without direct permission is highly illegal in Canada and you can face seven figure fines for being caught doing so...]
     
  15. the shah

    the shah Senior member

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    Just wanted to share that I bought a scarf from zam and didn't like the fabric in person so I emailed him and he sent a different one before the original even reached him, he also covered the shipping and price difference. I s'pose this may be a unique situation but I've not really bought much else from him so it's not like I'm a special customer.

    Anyway good luck to all I hope things work out for the best and use credit cards even for gift payments you just have a small fee to cover yourself but in the end it's likely worth it
     
  16. m1kko

    m1kko Well-Known Member

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    Starting to sound of somewhat or pretty sneaky/obnoxious policies. Will try contacting them, as been PMing with various members here after my initial message that they seem to have a long history of doing this or similar things.

    Just to reiterate a bit, it seems that with in stock items most transactions are just fine and dandy but when it comes to 'Special Orders' and deposits with long wait times all bets are off. Luckily am in the EU so there are some online mechanics in place such as the dispute tool etc. So those within the EU who might have similar experiences going on please check http://europa.eu/youreurope/citizen...solution/out-of-court-procedures/index_en.htm

    Not sure how their draconian policies hold up when taken up with official instances... Good luck to all!
     
  17. sinnedk

    sinnedk Senior member

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    damn this thread is becoming the "Buyer Beware" thread, honestly sorry to hear about all the bad experiences.
     
  18. nicelynice

    nicelynice Senior member

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    Places I have had beyond 100% customer experience lately:
    Hide-M
    Lift
    Liberte (Kobe)
    Gullam
    Idol Brooklyn
    Abasi + Rosborough (brand store)
    Suspenion Point

    There's some great, great places to shop. Not even worth it for me to think about buying something from a store or brand that might not deliver when there are so many good guys to support
     
  19. skeen7908

    skeen7908 Senior member

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    Can we all agree Darklands is the worst
     
  20. Mojo1990

    Mojo1990 Senior member

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    I am currently in correspondence with Darklands in regards to Geoffrey B Small's latest Fall delivery. I can agree that the communication is limited, but I'm chalking that down to a Communication barrier. The response is very sparse and to the point. I reserve judgment. I have faith in them because for Geoffrey to have them as one of his select retailers, means something special.

    I recently purchased the exceptionally beautiful angora, cashmere, and Wool trousers (ETP01). Couldn't be more happier. If anything I'm happy they stock such collections
     

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