- Nov 11, 2018
- Reaction score
I will have to drop in and see how these hangers fit with my jacket... very nice they are, I just hope they are wide enough, and my jacket hangs well on it.
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@beau chapeau, thank you for the kind words! Nakata has lengths from 400 to 460mm in various shapes, so I am sure there will be something for you. Our recent journal article on how to determine hanger size might also be helpful: https://arterton.co.uk/blogs/journal/determining-your-clothes-hanger-sizeI will have to drop in and see how these hangers fit with my jacket... very nice they are, I just hope they are wide enough, and my jacket hangs well on it.
I do like the split-toe model, but I wouldn't risk an MTO to fall back again in the "no possibility of return" scenario, at least not as first experiment with that last.the shoes displayed on your website are too fancy and patinated for my own taste.
Personnaly I would be interested in a split toe derby or split toe single monk in medium brown with a bit of toe burnishing, Adelaïdes and quarter brogues in staple colors... These are the styles I can imagine I'd be wearing a coherent outfit with.
It's not too much to ask at all! I personally love the suggestion and we will look into ways of doing this (i.e. DDP deliveries with streamlined returns) in order to aim at increasing customer satisfaction.I'd like to try the brand but unfortunately since Brexit I find it just isn't worth the risk to gamble on UK items (especially footwear I haven't previously tried on) unless businesses offer an easier, streamlined process for orders and returns from the EU. That mostly means shipping DDP, and offering fixed-cost (known in advance) return labels.
I assume that's a lot to ask, since few businesses tend to do this.
But even if the above wasn't a problem, there would be this too:
I do like the split-toe model, but I wouldn't risk an MTO to fall back again in the "no possibility of return" scenario, at least not as first experiment with that last.
If it's doable, then great news.It's not too much to ask at all! I personally love the suggestion and we will look into ways of doing this (i.e. DDP deliveries with streamlined returns) in order to aim at increasing customer satisfaction.
To my mind, there are a few considerations. Whilst it is true that VAT and duties may be due on delivery, since Brexit, all orders sent outside of the UK are sold VAT-free. This means that 20% is taken off the retail price, which garners some savings for the consumer at the point of sale. Subsequently, VAT and duties (if any) may be imposed upon delivery. Nonetheless, I think the idea of DDP deliveries makes it a lot easier for clients and gives them peace of mind. Of course, all of this is a non-starter for our UK clients.
In any case, I think you will actually hear some news soon about EU deliveries.
I think you are quite right here. Especially, for shoes, a local presence for one to see the shoes, try on the shoes, and exchange the shoes is paramount. These points were also echo-ed in a recent article by Simon Crompton when he was reviewing a pair of ACME.If it's doable, then great news.
Yes, the main goal is 1) clarity of what is the actual, final price for the consumer and 2) avoiding complicated and lengthy return processes.
For example, I've said this before, but I once spent a full day trying to understand how much an order from Yeossal would cost me (mostly due to national tables for duties being so hard to find, vague, and hard to navigate unguided). But at least I was eventually successful on estimating that; on the other hand, I have not been able to figure out, despite some hours of research, how one should go about recovering VAT paid for imported items that they ultimately decided to return, according to Italian legislation. But I do know that when ordering DDP, the courier takes care of all that.
But there is also a secondary advantage: in my experience, companies can purchase return shipping at major discounts compared to individuals.
In fact, I have sometimes spent half to even 1/3 of the quotes made by couriers' own online tools, by simply asking EU companies to acquire the label for me (at cost to deduct from the refund), inspired by the fact that some already offer this. To their credit, those asked have generally agreed to do this for me, and I know from experience that the cost will usually be about 15€ (clothes) to 25€ (shoes). But this is within the EU, where duties and VAT are not there to complicate the matter. And ofc it would be faster and easier if there was a process for it instead of basically me asking for a favour.