- Apr 10, 2011
- Reaction score
Who is saying otherwise?Some puzzling comments from some very intelligent members.
When my pair of a Sons of Henrey GMTO was damaged during construction, owner Tom Brone apologized, refunded my money, and offered me a discount on a future purchase, all on the same day the problem was discovered. When a pair of suede Pediwear boots arrived that were appreciably different in color than their website indicated, I was refunded my money and sent a label for a free international return, all on the same day. When a pair of Cheaney-made Herring Wildsmith shoes did not meet the same standard as previous purchases regarding last fit and leather quality, Herring refunded my money, sent me a free return label, and offered me a discount on a future purchase, all on the same day. I have no doubt that Skoaktiebolaget, The Noble Shoe, Skolyx and many others would also respond in the same exceptional manner.
That some are applauding AoL for doing the bare minimum acceptable thing (anything less would undoubtedly destroy the shoe portion of their business) after a month, when reputable businesses easily exceeded such an offer in just one day, is perplexing. That all of the businesses mentioned above have never resorted to the deceit, hyperbole, misleading comparisons, and nastiness publicly displayed by Archibald of London is also of prime importance here as well.
I‘m glad customers will finally be receiving refunds for their illicitly marketed and produced shoes. I’m even happier that so many great businesses of integrity and quality exist, and it is those businesses that I wish have continued success.