- Mar 23, 2007
- Reaction score
As much as I dislike the shoes and everything about AoL, I have to disagree with you. I think this is a fair outcome and quite frankly way better than I imagined.Just received 'The Email' from AoL. Options are as follows;
1. Keep the shoes and they will give me a 30% refund
2. Return the shoes and they will give me a full refund
They are not going to do a remake.
I mentioned that I had other out of pocket expenses which I would like them to cover (for toe taps etc), but they weren't interested. In effect, they didn't give a shit.
I have also asked them what they intend to do with the returned shoes? If they turn up on Cappi's website, I will know the answer to that question.
I suppose my frank evaluation is that the outcome is rather disappointing. With all the lofty claims of 'building a community', 'looking after those affected', and 'making it right', in the end, they haven't done any more (or less) than what most other businesses would do. I thought that they would just let us keep the shoes (mine are several months old and have been worn) and give us a full refund. Maybe I was naive, or its part of the agreement with the Cappi's.
Ultimately this thread has highlighted that there are some pretty big holes in the AoL business model, or at least the way that it is positioned and marketed. They had an opportunity to rectify some of their past mistakes, draw a line in the sand, and move forward positively. This email feels like a bit of a missed opportunity.