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Anyone else have consistent problems with Amex?

tgfny

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They held up $50k last week over demanding to see a bill of lading of a customer of who has bought over $300k from me on Amex. Today, they ask me to Card a person who I knew from the news (changed, happy,) and I refused. I call customer service, get placed on hold for 15 minutes and then get told to stuff it. They make it really tough to accept Amex.
 

rnoldh

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Originally Posted by tgfny
Today, they ask me to Card one of the 10 most powerful men in America, and I refused. I call customer service, get placed on hold for 15 minutes and then get told to stuff it. They make it really tough to accept Amex.

What did "one of the 10 most powerful men in America" do?
 

gdl203

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What's wrong with protecting their members?
 

Kent Wang

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I think Rummy wanted to charge a squadron of F/A-22s onto his AMEX.
 

itsstillmatt

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Originally Posted by diorshoe
what is this, is this an actual sincere complaint for us to comment on or is this just an excuse to show off?
????? Maybe the Vero Cuoio Consortium got to him too. I love my AMEX. They are good to me.
 

tgfny

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Originally Posted by diorshoe
what is this, is this an actual sincere complaint for us to comment on or is this just an excuse to show off?
Not showing off. Wondering if any others are having problems with Amex merchant services and absolute lack of customer service.
 

Tomasso

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Originally Posted by tgfny
one of the 10 most powerful men in America
 

tgfny

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Originally Posted by texas_jack
I use it for business and have never had a problem.

Not complaining about using the Card, pissed at accepting the card.
 

gdl203

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Originally Posted by tgfny
Not complaining about using the Card, pissed at accepting the card.

My 2 cents: Amex is the best credit card company for the customer. I tend to be suspicious about merchants who do not accept it and generally would rather not buy from them
 

teddieriley

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This is probably an example, then, to show why merchants would rather not deal with Amex. It wouldn't surprise me if they charged a higher % for merchants to accept the card. Apparently there is no incentive for a merchant to accept it - nothing fishy about that, especially if all you have to look forward to is a fat headache.
 

tgfny

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Originally Posted by gdl203
My 2 cents: Amex is the best credit card company for the customer. I tend to be suspicious about merchants who do not accept it and generally would rather not buy from them
Thanks for the feedback. They keep money 3X as long as MC/Visa, charge twice as much, and have bs hold ups that you never have with MC/Visa. They are a monopoly, and MC/V has many competitive options.
 

Quirk

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Originally Posted by tgfny
Today, they ask me to Card one of the 10 most powerful men in America, and I refused. I call customer service, get placed on hold for 15 minutes and then get told to stuff it. They make it really tough to accept Amex.

So what happened? Did he have to pay cash, or did you lose the business?
 

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