cmeisenzahl
Senior Member
- Joined
- Dec 27, 2006
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So in the last 18 months I've purchased three pairs of Allen-Edmonds shoes: the Strand in Brown, the Dryden in Mocha, and the MacNeil longwings in burgundy shell cordovan.
A couple of months ago the Strands began to let loose w/ an annoying squeak with each step. Two weeks ago I contacted Allen-Edmonds customer service and asked about it. They quickly sent me a pre-paid mailer to send the shoes in for a free repair. A couple days later they tell me the shoes are definitely squeaky and they plan to send me a completely new pair, along with polish and a set of shoe trees, all gratis! I asked if they wouldn't mind sending me the replacement pair in Walnut since I have since bought two essentially brown pairs of shoes. They said it would be no problem.
When I got home today, these were waiting for me. I'm now a lifelong Allen-Edmonds customer! ;-)
A couple of months ago the Strands began to let loose w/ an annoying squeak with each step. Two weeks ago I contacted Allen-Edmonds customer service and asked about it. They quickly sent me a pre-paid mailer to send the shoes in for a free repair. A couple days later they tell me the shoes are definitely squeaky and they plan to send me a completely new pair, along with polish and a set of shoe trees, all gratis! I asked if they wouldn't mind sending me the replacement pair in Walnut since I have since bought two essentially brown pairs of shoes. They said it would be no problem.
When I got home today, these were waiting for me. I'm now a lifelong Allen-Edmonds customer! ;-)