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Allen-Edmonds Has A Customer For Life ...

cmeisenzahl

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So in the last 18 months I've purchased three pairs of Allen-Edmonds shoes: the Strand in Brown, the Dryden in Mocha, and the MacNeil longwings in burgundy shell cordovan.

A couple of months ago the Strands began to let loose w/ an annoying squeak with each step. Two weeks ago I contacted Allen-Edmonds customer service and asked about it. They quickly sent me a pre-paid mailer to send the shoes in for a free repair. A couple days later they tell me the shoes are definitely squeaky and they plan to send me a completely new pair, along with polish and a set of shoe trees, all gratis! I asked if they wouldn't mind sending me the replacement pair in Walnut since I have since bought two essentially brown pairs of shoes. They said it would be no problem.

When I got home today, these were waiting for me. I'm now a lifelong Allen-Edmonds customer! ;-)





 

soxpats

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Nice! Great customer service as well. I have 5 pair of AE shoes. First shoes I have ever owned that do not hurt my feet and can wear without issues.
 

atroopan

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I like em - to my untrained eyes ! My Park Avenues get a lot of wear and have held up very well. Fan of the company.

troop
 

CitizenM

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Those look a lot narrower than mine, which I find a bit chunky. Would you mind telling me your shoe width?
 

taxgenius

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Great to hear stories of great customer service. Too rare IMHO.
 

Bandit44

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Love those shoes.

I have had similar experiences with J&M. Their shoes have gone down in quality, but I've always found their customer service to be very good.
 

Omega Man

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Perhaps Alden should so something about their CS. I am hearing a lot of quality issues in SW&D.
 

Big A

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E has replaced a couple of pairs for me. Once, I sent in a pair for recrafting and they called me to tell me the leather shouldn't have worn like it did and they were sending me a new pair. The second time I think I had to ask, but they gave me no trouble at all.

I'm not sure why AE's garner all the hate around here. Too easy to find, I guess.
 

aj_del

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Good to hear a positive experience with AE.

Regarding you being a life long customer, be warned that though AE firsts are easy to come by, you will have to
with vox for AE seconds.
 

JayJay

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I haven't worn AE in years but I recently ordered a pair of the new Player suede shoes. I'm hoping they will fit and wear better than those I've had in previous years.
 

hohneokc

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Great to hear. I'm another customer for life due to a great product and even better customer service.

BTW - those are great looking shoes.

Chris
 

usctrojans31

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Originally Posted by Big A
I'm not sure why AE's garner all the hate around here. Too easy to find, I guess.

A lot of the designs are really, REALLY ugly. That said, a lot of the classic dress shoes are the best price:value ratio you're going to find available in shoes, with which many posters will agree.

I wear a 13 B or C in dress shoes, which is incredibly difficult to find, especially in the B; I love that Allen Edmonds carries those sizes across every shoe they produce.
 

Xiaogou

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This is something I really like about AE. They always make things right. Wonder if Jay Gatsby sent in his shoes
 

BoomDiggs

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Originally Posted by usctrojans31
I wear a 13 B or C in dress shoes, which is incredibly difficult to find, especially in the B; I love that Allen Edmonds carries those sizes across every shoe they produce.

I also have a long narrow foot (15B) and I find that this seeks to obviate some of the "clunky/chunky" issues which seems to be a major sticking point for a lot of guys.
 

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