Original Intent
Active Member
- Joined
- Jul 21, 2011
- Messages
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EDIT: Was contacted by AE customer service within 24 hours. Seems they were offering the return shipping during the holiday promotion, but no more. Issue was fully resolved to my satisfaction. Great service!
Recently bought my 3rd pair of shoes from AE. This time around, noticed the "FREE SHIPPING AND RETURNS" statement shown below the color/size selector on the page for the shoes purchased. I don't recall seeing this before, so I assumed AE is moving with the competition in offering free shipping both ways.
Example:
http://www.allenedmonds.com/aeonline/producti_SF1207C_1_40000000001_-1
Received the shoes, they don't fit. No problem. Free return shipping now, right? Wrong. Turns out, it's the same old policy of "pay it yourself". Am I being absurd for interpreting "Free Shipping and Returns" as free shipping both ways? Of course, if you click on the link, the small print does say shipping is paid by customer.
Thumbs down for deception, AE... a pox on thee, a pox on thee.
Recently bought my 3rd pair of shoes from AE. This time around, noticed the "FREE SHIPPING AND RETURNS" statement shown below the color/size selector on the page for the shoes purchased. I don't recall seeing this before, so I assumed AE is moving with the competition in offering free shipping both ways.
Example:
http://www.allenedmonds.com/aeonline/producti_SF1207C_1_40000000001_-1
Received the shoes, they don't fit. No problem. Free return shipping now, right? Wrong. Turns out, it's the same old policy of "pay it yourself". Am I being absurd for interpreting "Free Shipping and Returns" as free shipping both ways? Of course, if you click on the link, the small print does say shipping is paid by customer.
Thumbs down for deception, AE... a pox on thee, a pox on thee.
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