I had an issue with the finish on my McAllisters and customer service said to send them in to be looked at. They offered to refinish the uppers and they look great now. They also included a $35 discount card towards the purchase of a pair of new AEs. I´m not in the market at the moment and the card expires in 75 days. I'll send it free of cost to whomever can PM me on the condition you use it yourself and will not sell it, as I really have no use for it. I'd feel guilty selling it since they went way above and beyond for my issue. EDIT: Card is gone!