Will AE accept refunds? I purchased the Norwich (monkstraps) and they unfortunately don't fit very well and are causing blisters on my heels. I went to an AE store and the rep put in some inserts that would minimize rubbing but they don't help that much. He also said that if these inserts don't work, we could 'try a different size,' indicating that they'll at least do exchanges. But I'm starting to doubt that monk straps will fit my feet in general, so I'd rather just get them refunded. Do you think they'll allow that even though my shoes have been worn for a couple hours?