I would like to start by stating how much i enjoy my AE shoes, and that the sales associates at the AE store i go to are nothing but stellar. I would however live to voice my concerns regarding the craftsmanship quality of the last 2 pairs of shoes that i bought. Recently, i purchased the Kenilworths in burnished brown, and 2 days later i found the heel starting to come unglued. I opted to get the shoes repaired, since i did my best to imitate Patrick_B's wax job, and wanted to hold on to that pair. Also, i recently received my custom order for Moras in navy, which i waited 8 weeks for. I was getting ready to wax then when i noticed one of the buckles was not fully sewn, and was all but coming undone. It was very apparent from the hole pattern on the leather, from where the rest of the sewing would have been. That pair is also being repaired, and i was told they would put a rush order on both of them. Is it possible that i am incredibly unlucky? I am starting to feel disillusioned about the quality of AE shoes, to the point that i'm thinking i should stop purchasing AE shoes for the time being. Heck, i don't even know if i should share these thoughts with my AE sales associate, because frankly, i don't know what can be done. Has anyone had trouble with AE craftsmanship quality lately?