I just returned seconds from Freeport to a retail store yesterday. They had no problem doing it. Maybe call your local store and ask them first? I am pretty sure, though, that they can't handle exchanges for seconds. Seems like the shoe bank/outlets and retail stores are run separately. Of course, you could exchange for firsts at the store. Also, the retail store will credit your card immediately. So you could call shoe bank right after and order your next pair.