Just received a call from AE about my bowing shell Bradleys. It was exactly 4 weeks to the day that I sent them back via UPS. She said the shoes were defective and too wide at the mouth and could not be repaired. They are making me a new pair but warned me it could be a month or so as their supplier of Cordovan leather is backed up on all colors. Yesterday I ordered the Strands in walnut shell so they will likely take awhile too then. Although the Bradleys took 2 months to be delivered from the time I ordered them, so pretty much expected that. She also did say all Cordovan shoes are made to order now. And that my new shoes would go to her personally and be measured before they sent them to me. Bravo Zulu to AE.