I also wear inserts and understand. My normal size in AE is 10D and my Dalton's are 10D with plenty of room. I had to very slightly stretch the left toe area of my shell Leeds in 10D. Calf Leeds were fine in 10D. Yes I also agree about AE quality control lately. Yesterday I went to an AE store for the first time to look at the 5th St. and Malvern that I ordered in on clearance so I could see them in person before purchasing, which I did. Waiting on a pair of Mcallister in walnut to come in that I ordered a few days ago but that will be it for me for awhile. Wanted to order the shell Dundee but given the lack of QC lately and many variations feel it is too risky now. Ended up giving a pair of AE Yuma boots away because they were so poorly done and purchased a better bison leather moc boot from BB at half the price (on clearance). I will give AE some breathing room and see if they can turn things around. It will also depend on what happens with the shell Bradley's that I had to send back yesterday.