Allen Edmonds Appreciation Thread - reviews, pictures, sizing, etc...

Discussion in 'Classic Menswear' started by Mild Mannered, Sep 27, 2009.

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  1. David Copeland

    David Copeland Senior member

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    Whenever a return and exchange is requested with AE - ask for the name of the MANAGER to make sure he/she personally inspects the replacement before shipping to you. If not, then you run the risk of non-accountability.

    Another option is a refund, and buy the item from a local Nordstrom Department store where the inspection is available. My last purchase at Nordstroms was a special order than came into the store so they could insure the quality before I invested the time.
     
  2. David Copeland

    David Copeland Senior member

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    The potential sale of the stock equity does not spell BAD NEWS as another forum announced. That thinking is silly. The president of AE, which is a frequent poster here is a by-product to stock transitions - and a sale usually means some folks want to cash out on their stock to make a lot of money on a company that is earning a lot of money.

    AE is also now opening stores in CHINA . . . which is an enormous move given the billion + people and market China represents.

    I recall then Disney sold, and my stock split . . . and kept splitting, and splitting . . . so much so it earn me quite a lot.
     
  3. MoneyWellSpent

    MoneyWellSpent Senior member

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    Again, I tend to agree.
     
  4. Upward

    Upward Senior member

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    Nordstrom has changed to a "big box" store format. They are no longer superior customer service. This has been my experience. One of the Nordstrom sales people I am friends with said they cut her pay from $50k/year to $30/k year and put pressure on her to sell. She looks like she aged 10 years over the past 2 years from the stress.

    In 2012 during a sale Nordstrom sold AE seconds to customers without saying they were selling seconds. I know because I purchased shoes and after wearing them twice they developed deep creases on the sides of the shoe and in the toe box. The leather on the side of the shoe looked like it was dried out and cracking. I mentioned this to a salesperson at Nordstrom and they said if you wear it even once they can't do anything.
     
  5. MoneyWellSpent

    MoneyWellSpent Senior member

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    Sorry for your bad experience. However, it is completely incorrect that they were secretly selling seconds. Seconds are clearly branded with a "shoe" mark on the waist of the sole, from the factory. If such a conspiracy were taking place, it would be coming all the way from the top. Additionally, your experience constitutes a potential defect in the leather (I say potential because I can't see the shoe and many people blow creases out of proportion). This can happen in a first quality shoe just as easily as it can in a second quality one. Often, defects aren't discovered until the shoe is worn. It's the nature of leather.
     
  6. Fabian43

    Fabian43 Senior member

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    Which models are the middle two? The burgundy and suede
     
  7. David Copeland

    David Copeland Senior member

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    Each Nordstrom Department Store has a Manager of the shoe department . . . who typically has over 12 years experience. With exception - Sales Associates have been known to remark policies to customers that are incorrect and very misleading.

    Work with the MANAGER and you will not go wrong. I spoke to the headquarter Manager in Seattle, and I spoke to the Manager in Spokane . . . and they BOTH stated on-the-record . . . "If our store professionally sizes and fits you to Allen Edmond shoes . . . and you develop issues with fit, toes, blisters, anything . . . even if you have worn them for six months . . . just return them for a full refund or exchange for a better fit or style".

    For any forum member who wishes to verify this with the managers I spoke to . . . send me a private message for their contact information.
     
  8. Winston S.

    Winston S. Senior member

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    It's not as conservative as dark brown, black, or merlot/burgundy.

    IMO, yes.



    Agreed.
     
  9. David Copeland

    David Copeland Senior member

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    As mentioned, you can explore a local repair shop for a stretch job. Or, if you purchased them at a Nordstroms Department Store where they professionally sized your feet to the correct "last" in the style you want . . . they will either refund or replace.

    All my best,

    David

    [​IMG]
     
  10. Winston S.

    Winston S. Senior member

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    The punched cap toe derby might be the Clifton.
     
    Last edited: Jul 18, 2013
  11. MoneyWellSpent

    MoneyWellSpent Senior member

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  12. MrWN

    MrWN Well-Known Member

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    Maybe it's the locations of the Nordstroms you go to. The sales associates in the Nordstroms located in Costa Mesa and Main Place in Southern California are poorly trained in my opinion. As a result, I just depend on their customer service through chat on their website -- they have never disappointed me.

    For instance a couple of months ago: I have worn a pair of shoes I received as a gift for 6 months. Then, I found out that they sell the same shoes in a wider width and the normal width has been causing me problems. So, I contacted their customer service online and without any hassle, she told me to either send them in with their automated prepaid shipping label or go into one of their locations. I even told the rep the following: I have worn them for 6 months, I do not have the original box, and no receipt since they were gifts.

    After sending them in, the shoes went out of stock and they sent me a gift card for the full retail price of the shoes.

    I hear stories about their great customer service all time, but this was my first-hand experience.
     
  13. MrWN

    MrWN Well-Known Member

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  14. Kroaker

    Kroaker Senior member

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    2nd day wearing my pair of AEs (strand) purchased from Nordstrom online. I've noticed that the left shoe squeaks. You guys think I'll have trouble returning them to my local Nordstrom and getting an exchange?
     
  15. Roycru

    Roycru Senior member

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    Doesn't Allen-Edmonds make already make (other than Cordovan) shoes in three different price (and quality) ranges, the Independence shoes, the "regular" shoes, and the $175.00 glued sole shoes?
     
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