Allen Edmonds Appreciation Thread - reviews, pictures, sizing, etc...

Discussion in 'Classic Menswear' started by Mild Mannered, Sep 27, 2009.

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  1. RogerP

    RogerP Senior member

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    Quote:I can't speak to customer service, but with the countless posts on this thread pointing out defects in AE shoes (not to mention the numerous examples I have seen myself with the dreaded 'bowing" issue), I have a hard time believing Alden QC is lacking in comparison. I own far more AEs than Aldens, btw - just to forestall the inevitable hater accusations.
     


  2. bucksfan

    bucksfan Senior member

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    +1 I like the new AE burgundy (like the old AE burgundy, too by the way, and also like the Alden #8. Maybe I'm too easily satisfied... I am, admittedly, a bit of a shell cordovan nut). See my "new" burgundy patriots:

    [​IMG]


    Agree on Alden vs. AE shell. However, EEric22, I generally recommend a shoe rotation of at least 3, and ideally 5+ pair of dress shoes. This greatly lengthens the life cycle of the shoe, since they can completely dry, and are not subjected to multiple wears per week. If going to shell so early in your dress shoe buying means you will be wearing the shoes 3+ times per week, I'd recommend against it. However, I do recommend you at least try a pair of shell shoes. Though expensive, I feel they are worth it.

    Congrats - enjoy!


    Today's shoes: burgundy shell Rancourt boat shoes to match my burgundy shell Ashland wallet (casual Friday and all that)

    [​IMG] [​IMG]
     
    Last edited: Jul 12, 2013


  3. Winston S.

    Winston S. Senior member

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    Eh, you think it's bad over here? Have you seen the stuff that Alden is willing to call firsts?
     
    Last edited: Jul 12, 2013


  4. dapperdoctor

    dapperdoctor Senior member

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    I have three of them and find them to be of good quality. For $64 bucks, it's a pretty good deal. They are my go-to belts. The leather is nice and soft, not like some of those belts that feel too tough.
     


  5. tampatravel

    tampatravel Senior member

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    +1

    I also think that when you spend $600+ on a pair of shoes you put them under the microscope more too.
     


  6. PhiPsi32

    PhiPsi32 Senior member

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    Depends on the environment the shoes are stored in, but generally I wouldn't worry. Give them a healthy treatment with leather conditioner prior to storage if you have any concerns.

    Perhaps I'm the outlier, but Alden has treated me very well. I've sent two pairs back for service and both times they called me right away to go over the issues. Both times I got my shoes back within a few weeks, no charge, and they threw in some shoe bags to boot. No fuss or hassle from Alden. To be fair, AE has also provided very good customer service.

    If we could run the numbers, I would expect to find that AE produces more shoes than Alden. Hence, I would expect to find more pairs with manufacturing defects.
     


  7. fiddlestyx

    fiddlestyx Active Member

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    I was looking at the Strands in the Nordstrom's sale ... are those the walnut or brown?
     


  8. gtvisa2002

    gtvisa2002 Well-Known Member

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    Thanks PhiPsi32
     


  9. gtvisa2002

    gtvisa2002 Well-Known Member

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    Thanks Englade321
     


  10. RedLeg

    RedLeg Senior member

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    Not sure if it has been raised previously, but AE stores match the Nordstrom sale price.
     


  11. Kroaker

    Kroaker Senior member

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    Walnut
     


  12. RogerP

    RogerP Senior member

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    Quote:If we could run the numbers, I suspect we would find the percentage of defects to be entirely comparable. Much of the AE is better! / no Alden is better! barking that I have read resolves into partisan nonsense that doesn't accord with my experience with either brand. Both make excellent shoes. For those that feel the need to declare one or the other to be decidedly superior in one respect or another - I'll happily leave you to it.
     
    Last edited: Jul 12, 2013


  13. PhiPsi32

    PhiPsi32 Senior member

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    QFT
     


  14. Ulsterman

    Ulsterman Senior member

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    Gentlemen. My chili's have arrived.[​IMG]
     


  15. Ah Via

    Ah Via New Member

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    I have the same ridge issue with Bourbon McAllister firsts as well. I wore my first pair a few times, not thinking too much about it, but then looking at pictures of other McAllisters on their website and elsewhere, I thought it was a defect and hoped that they could replace it with a pair without the ridges. If not, I could live with it. Customer Service asked me to send them in for inspection. I received a new pair (excellent customer service) and it had the same ridges. Here's photos of mine:


    [​IMG]


    [​IMG]



    This is what Customer Service had to say after I e-mailed them about this:

    Quote: So they say this is how it is, though I don't recall the Merlot McAllister display model in the San Francisco AE store having the ridge. I was going to buy a Merlot pair during their Rediscover America sale later, but now need to consider whether I can live with the ridge. The pictures on the website don't show this, nor the various pictures I've seen elsewhere.

    I'll probably end up keeping my pair as I love the Bourbon color. However with yours I'd be especially bothered by the darker leather, and possibly the wave/wrinkle. If you have the time to wait for a replacement and are willing to live with the ridges (they may not be noticeable from a distance, and likely others won't notice it), then exchange them for another pair, and hopefully the replacement won't have the other defects, or at least a significantly lower degree that's acceptable. They're handmade out of natural materials after all.

    I'm discouraged by the quality control of AE. I'm waiting for a third pair of Walnut Strand firsts due to quality issues of the first 2 pairs. The first pair had a dark ridge across one of the caps, and the cap itself was darker than the other and rest of shoe. The second pair had a noticeable wrinkle on the outside of one shoe (opposite side of the wave of your shoe), and the AE store assistant manager said he's seen worse. I also had a pair of Bourbon McAllisters in a different size that had one shoe where the finish was lighter than the other. I've also tried on pairs of Strands and McTavishes where the outside ankle collar of the right shoe feels high, such that I feel it hitting my ankle bone. It's not bad and you get used to it after a while, and SAs say that they can soften that part for you. It could also be my feet and ankles aren't perfect/symmetrical, but odd it's coming up now and not other pairs purchased in the past. Maybe with the company's growth some of the employees aren't as precise in making the shoes, and QC don't have time to inspect as many, and/or are willing to let more pass to satisfy demand?

    AE's customer service is great though, and are more than happy to exchange for new pairs or offer a refund. Maybe I'm just too picky. Actually I am picky! But when you're spending $300+ on a pair of shoes, I want to be satisfied. I don't expect perfection as the shoes are hand-made out of natural materials, but they should be near-perfect as firsts. Seconds at a lower price is another thing.
     


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