Allen Edmonds Appreciation Thread - reviews, pictures, sizing, etc...

Discussion in 'Classic Menswear' started by Mild Mannered, Sep 27, 2009.

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  1. CJG_NYC

    CJG_NYC Senior member

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    Definitely call them. A few months ago I noticed a dime-sized (or smaller) hole in the sole of my Fifth Avenues, which were only about 8-9 months old at the time. I explained to AE customer service that I also have three other AEs so I rotate every day and the Fifth Avenues did not get more usage than the others, yet this was the only shoe to come remotely close to having a worn sole. They had me send the shoes back to them, they assessed the situation, and within a few days they called me to tell me they were resoling for free. A few days thereafter I received an email with before and after pictures and the shoes were on their way back to me. As an added plus they put a little envelope inside the shoe box and inside the envelope was a $35 gift card towards my next AE purchase. The customer service at AE is amazing and because of that I'm absolutely looking forward to using my $35 gift card soon.
     


  2. facet

    facet Senior member

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    Will do. Thanks for the advice guys.
     
    Last edited: Feb 1, 2012


  3. reidrothchild

    reidrothchild Senior member

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    Same problem with Malverns. Emailed AE; they emailed me a shipping label. Within a couple weeks I had a new pair of Malverns. Customer service is always excellent. Not sure how things will work since you didn't purchase directly from them, but I imagine they'll take care of it. If not, I doubt it would be too expensive to have a local cobbler put a new heel on.
     


  4. 630

    630 Well-Known Member

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    I'm sick of trying on shoes in the 5 last. Really looking at the 5th Ave.

    I'm in Louisville so there are no AE stores around. Tried on 10C, 10D, 9.5D and 9D and none of them feel right. Measured a 10C on the AE size guide. I feel like I have heel slippage in all of them.

    Is that to be expected? Think I'm just SOL? My next try was going to be 9.5C but need the guidance of an expert. Is the 5 last just not made for my foot or what?
     


  5. ajmanouk

    ajmanouk Senior member

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    I am no expert, but what if you try a 3/4 length over the counter insert?
     


  6. 454Casull

    454Casull Senior member

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    What purpose does the shoe cream serve? It seems like nobody recommends its use (vs other products).

    What does the conditioner do that a damp cloth cannot?
     


  7. MyOtherLife

    MyOtherLife Senior member

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    A damp (not overtly wet) rag over the shoes after each wearing to wipe of the days dirt.
    Conditioner once a month or two to maintain the overall health and elasticity of the leather, whether the shoes are worn or not.
    Leather, over time and expecially if neglected, will lose its elasticity and can dry rot. Mind we are talking decades here.
    This is easily prevented with regular maintenance and proper care (not stored in damp basements, sunlight, etc)
     


  8. Biguntx

    Biguntx Member

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    Just received my Elgin's.

    Fantastic shoes.

    5th pair of AE's and still shopping!
     


  9. MyOtherLife

    MyOtherLife Senior member

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    It is not a problem exclusive to Allen Edmonds product. Believe me, you can do this yourself in 15 minutes with a $10 tube of contact cement and they are ready for the morning. Just get s little of the cement into the space, use a flat object to slather some of the glue around, blow on it to quick dry, then hold the pieces together firmly. Then put the shoes on and stand on them to further bond the pieces together. This is an easy fix that doesn't require the fuss of sending the shoes back. Contact Cement can be purchased at any hardware store and Cobblers Cement can be purchased from your local friendly cobbler for about $10. Takes only drops of glue and will last years.
     
    Last edited: Feb 1, 2012


  10. 454Casull

    454Casull Senior member

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    Yes, but the Premium Shoe Polish also conditions the leather. In fact, some people say that the PSP contains no wax at all.
     


  11. JubeiSpiegel

    JubeiSpiegel Senior member

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    Different things work for different people, looks like you have your answer. Enjoy your shoes.
     


  12. 454Casull

    454Casull Senior member

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    I hope I am not causing you any stress.

    I just want to get a definitive answer on something that seems, on the surface, to be a subject that doesn't need to be as nebulous as it is.
     


  13. facet

    facet Senior member

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    Sounds a lot easier. Thanks.
     


  14. dieselman89

    dieselman89 Senior member

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    Call AE. They should take care of this issue.
     


  15. emalkin23

    emalkin23 Well-Known Member

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    Any inclinations as to when we will see the Neumoras and what the price point will be? I have been thinking about a custom pair of the Mora's but would like to wait and see what options are available on the Neumoras.
     


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