AdamAdam
Senior Member
- Joined
- Mar 24, 2013
- Messages
- 340
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- 35
So I just picked up a pair of Fifth Streets and was a bit miffed to find some major manufacturing defects in the right boot -- specifically, one of the top eyelets is only half-inserted and there's a funny crease in the leather on the side, as though the shoe was put together a bit wonky. I'd ordered them from the AE website, since I couldn't be bothered to go downtown, but now I'm wondering whether I should email or call their main CS or just take the shoes down to the Boston store. Anybody have experience with their Boston store / would their stores exchange something bought on their website?
There's two stores in Boston - one on State St and one on Newbury. There's also a store at the Natick Mall if you happen to live out that way. I've mainly dealt with the State St store and they are very helpful; specifically James. I can't speak for online orders but I had a pair that was shipped to me from an order I placed at the Natick store and he exchanged them for me. I can't imagine why they wouldn't do the same for an online order. Call 'em up...