Glad to know I'm not crazy or something, haha. I should have gone in wearing my Vibergs or Aldens instead. I actually called up the Outlet store that I bought the shoes from in the first place and the associate on the line, while really busy, helped me tremendously. She explained things about sizing that I NEVER got from the retail stores--all within a few minute phone call! All I had to do was tell her my size on the brannock device and she was quick to offer advice about different sizes, and even told me about some odd-sizes they make limited shoes in, like 2E's. No one ever told me this in my retail experiences. Instead, they gave me that "What are you doing here?" vibe. The exchange was incredibly smooth. I told her I had never worn them outside and wanted an even exchange, and now she is processing it for me, UPS label included. A single Outlet store associate was more helpful than the several retail employees and the main customer service email of Allen Edmonds!