I actually began emailing Paul before he made the offer on SF. I was going off of an old offer on AAAC. He responded very quickly, but then the golf collection came out and he went on vacation. I was then handed off to the afore-mentioned SWAT team. Since I knew exactly what I wanted for the McAllisters, they placed the order for me and I got them about two weeks later, which included what appears to be two screw-ups in the production process (there are now two pairs of seconds in 12EEE if anyone is interested). Overall, I have been very impressed with the entire process.