Allen Edmonds Appreciation Thread - reviews, pictures, sizing, etc...

Discussion in 'Classic Menswear' started by Mild Mannered, Sep 27, 2009.

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  1. blsing

    blsing Well-Known Member

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    So I dont know if anyone else has had this problem, but I tried to post a review of one of their locations, which was less than positive. Basically, the SA was clueless, and tried stuffing my foot into shoes too small and too narrow. The store also had no lace-ups of any kind in my size (8.5 3E-pretty common). So my review was never posted, I tried again, still not posted. I e-mailed AE customer service twice about my experience, with no response. Normally I have positive experiences in their stores, but this is a smaller location, and had one SA on duty, with nothing in stock.
     
  2. southbound35

    southbound35 Senior member

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    I could be wrong, but I don't think that's particularly common.
     
  3. New Shoes1

    New Shoes1 Senior member

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    Agreed. I was looking at the RL shell brown wingtips the other day and wishing AE had something comparable in calfskin. The Williams is nice, much better than the Macneil, but even at 25% off it is still in the $300's. I wonder why AE does not offer the Lombard or Players' shoe in a dark brown.
     
  4. blsing

    blsing Well-Known Member

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    According to the SA it was, which I guess is an excuse of some sorts, but they had no laceups at all. From what Ive heard (circumstantial), AE has a nice amount of customers with wider feet, as a lot of other companies dont make wides.
     
  5. kmdsimpson

    kmdsimpson Senior member

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    Nordstrom stocks 3E on their website, so I assumed it was a fairly common size, as well. Look at the Player shoe there, for instance. http://shop.nordstrom.com/s/allen-e...70711?origin=PredictiveSearch&resultback=1400
     
  6. New Shoes1

    New Shoes1 Senior member

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    Did the SA offer to order your size in the shoes so you can try them on before purchasing? Offer other options to allow you to purchase/try on the shoe you think you are interested in? If so, I would not think this is worthy of a complaint. If my size was 8.5EEE, I'd be shocked if the store had my size in the same day I walked in. As an example, Brooks Brothers never has my size in stock for the jacket/suit I'm looking at, but they're always very accommodating in ordering things for me to try on before purchasing or having them shipped to me at home for free. That's good customer service. Bad customer service is when the SA just shrugs his shoulders, says they don't have your size and turns to go help someone else.
     
  7. Rambo

    Rambo Senior member

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    Not all the shoes are made in 3E but a number of them are. Of course, the fist change DRASTICALLY when you start jumping around the lasts.
     
  8. viator

    viator Senior member

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    To be fair, in consultation with Nick, it looked like they removed the worn out original leather sole, stitched (?) a thin midsole to the original welt, and then glued the rubber on top of that. I'll also note that their rubber seems softer than Dainite, but I won't coplain about that since I knew going in that they weren't using the name brand product.


    I suppose I could do that, but if they're not geared up to do the job right, I'm not sure what the remedy would be here. It's not such a big deal, and I hate to rake AE, a company that does stand behind its products with great customer service, over the coals on this. Maybe I should post photos when I get them back from Nick to see what the group thinks.
     
    Last edited: Dec 21, 2011
  9. blsing

    blsing Well-Known Member

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    She did, but I had taken off from work to go there,and figured that a dedicated AE store would have some sort of laceups in my size. Nordstrom always did and their selection is much smaller. I mentioned this to Edward from the Freeport Outlet just to see if my size is rare, and he was shocked, said that its a very common size, and that on principle, their dedicated firsts stores should have a number of models in that size. Edward said they are instructed to always have some available. She also did not seem knowledgeable about anything, such as that if I measure an 8.5 3E, she could try all she wants, but she wasnt going to jam it into an 8 E (which she tried).



    The vast majority of AE shoes come in 3E.
     
  10. Joenobody0

    Joenobody0 Senior member

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    I went to the AE store in San Francisco over my lunch break two years ago. They had no lace ups in size 7.5D. I was surprised.
     
  11. blsing

    blsing Well-Known Member

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    So I actually just checked again today, and my review was posted. I should be clear that what bothered me was more that they screened out my review from the website (happened over 2 months ago). It had the generic response from AE saying they were sorry for my experience and they would contact me, but that was dated over two weeks ago. Any idea when and if I can really expect to hear from them?
     
  12. REguy

    REguy Senior member

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    ^ You won't. They put the same response to one of my reviews months ago. I'm still waiting.
     
  13. bucksfan

    bucksfan Senior member

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    Also, I've noticed that AE takes a good while to post reviews on the site - positive or negative. I will say, though that every experience I've had with AE has been overwhelmingly positive. Even when a shoe didn't work with me, they were very accommodating.
     
  14. phototristan

    phototristan Senior member

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    Me too. The San Francisco store even recently let me return a pair of shoes I bought a year ago (but never wore). Even though this pair is now on clearance, I got the full price I paid for them back towards a different pair of shoes I wanted. Great customer service. They even reply to emails sent to the store email address like within the hour in my experience.
     
  15. rmspawn

    rmspawn Senior member

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    So my shoes were scheduled to be delivered today, but it turns out that UPS forgot my package at one of their shipping facilities and will not deliver the package until tomorrow. Sadly, this is a regular occurrence with UPS. I am still, however, completely satisfied with the customer service I receive from Keven and the entire team at the AE store in San Francisco (Union Square).
     
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