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Allen Edmonds Appreciation Thread - reviews, pictures, sizing, etc...

Discussion in 'Classic Menswear' started by Mild Mannered, Sep 27, 2009.

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  1. jbcohen

    jbcohen Well-Known Member

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    Ah, Brooks Brothers, how are their shoes? I knew they made shoes have never tried them.
     
  2. BCer

    BCer Senior member

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    I too want to rave about AE's customer service. I ordered a bunch of shoe care stuff - laces, polish, cream, trees, etc early this week. I live in Canada, but right at the border. So I have packages delivered to a mail service place in the US...a half hour drive from my house. I have another package waiting for me at the mail place. So I got on a chat with AE, wondering if they could 'push' my order out the door ASAP - same day I ordered, on Tuesday. Girl comes right back on the chat, saying she had changed my order shipping manner to overnight Fedex, at NO EXTRA COST! Amazing customer service! So I will grab both packages on Saturday morning...just makes you want to work for AE! Seems like a great company to work for, as well as buy from.
     
  3. rydenfan

    rydenfan Senior member

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    So I just got my Amoks from close out and there is something weird about them. The pictures don't do it justice but there is a visible raised line along each shoe

    [​IMG]

    [​IMG]
     
  4. David Copeland

    David Copeland Senior member

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    Originally from Newport Beach - Now living in West
  5. MoneyWellSpent

    MoneyWellSpent Senior member

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    Brooks Brothers doesn't make their own shoes, they rebrand shoes made by other manufacterers. Their quality is generally comparable to the reputation of the maker, though in some cases they make them from alternative materials that are not considered equal. For instance, the shoes that Allen Edmonds makes for them utilize a Poron insole, which isn't as good in my opinion (though it may offer more immediate comfort) as the natural leather insole used by most AE's. Other common manufacterers of BB's shoes are Crockett and Jones and Alfred Sargent (rebranded with the Peal logo), Alden, and apparently Loake now makes some. There are some cheap shoes that are made in El Salvador that I've seen in stores, and I'm not sure who makes them. BB sells shoes that aren't rebranded as well, and should be every bit the quality of the manufacterer that made them (Rancourt, Red Wing, Edward Green, etc.).
     
  6. MoneyWellSpent

    MoneyWellSpent Senior member

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    Toe puff?
     
  7. WiredandTired

    WiredandTired Senior member

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    Where a little style goes a long way
    

    Looks like the welting is off.
     
  8. phototristan

    phototristan Senior member

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    ^ almost looks like they tried to put in a toe lining and then removed it or something.

    BTW, Alden unlined chukkas have both a toe and heel lining support but you do not see it at all.
     
  9. MoneyWellSpent

    MoneyWellSpent Senior member

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    You are correct. I was part of that conversation with Rider, and was disappointed that no actual source was able to be provided to substantiate this beyond anecdotal evidence. He definitely contends that the Park Avenue is corrected grain, but I'm not quite convinced. If they are, they have certainly managed to slip past the corrected-grain police for quite some time, and it would represent a case of deceit in my opinion.
     
  10. Distorbiant

    Distorbiant Senior member

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    Can't echo that sentiment. My customer service with Allen Edmonds has been completely awful. I emailed them a message detailing a series of problems I had and this was their reply:

    We have received your e-mail explaining the problem you are experiencing with your shoes. We would like you to send your shoes back to our Customer Service Department directly so your footwear may be evaluated. We will work as quickly as possible, once we receive them, to get them returned to you in a timely manner. When sending in your shoes, please be sure to include your Name, Address, Date and location/proof of purchase, a brief description of the problem, as well as a daytime phone number so we can contact you when we receive them.

    Total copy and paste bullshit.
     
  11. MoneyWellSpent

    MoneyWellSpent Senior member

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    The factory photo doesn't represent proper fit, and isn't intended to. There isn't even a foot in the pictured boot to properly align the eyelet tabs, and the human leg increases in girth as you go up the calf (like a funnel) which is exactly opposite of what the factory photo shows. BootSpell's look quite normal to me, and they even have similar gap to the photos you posted immediately under your comment. Mine have the same amount of gap, it's just the way the boots are made.
     
    1 person likes this.
  12. BCer

    BCer Senior member

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    This article is very interesting on two fronts. Heading says "...sparks opposition from Canadians", and yet the body of the article talks mainly about opposition from small towns on the US side of the border. I had to look for my car in that picture - that is the border I cross, and use that very Nexus line! haha. Our dollar is slipping the last month or so, and the experts are talking about a 90c Cdn dollar by the end of the year - I hope they are wrong. BUT, you combine a 90c dollar with a fee for crossing, and shipping and gas destinations close to the border will feel it in a big way. I drive across the border, pick up my packages, pay a small fee for that service, and fill my gas tank while at it. BUT, if they charge me a fee for crossing, it might make that trip a waste of time and money. Might be better to get my packages delivered directly to my home in Canada. Loss of business for both the mail depot I use, and the gas station I support. And I'm just one small story... My bet is it won't happen...
     
  13. BCer

    BCer Senior member

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    So I'll offer a different (glass half full) opinion on the same response. Sounds to me like they want to get your shoes into their hands as quickly as possible to evaluate fairly, and will do so quickly. AND once they have a decision (my guess it will be a good one), they won't even email you, they will PHONE you to discuss it immediately...with a remedy! In my world, wearing my rose coloured glasses (after receiving such fantastic customer service on mulitple occasions), I would expect a great outcome! So we agree to disagree...
     
  14. New Shoes1

    New Shoes1 Senior member

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    Did you send your shoes back to see what AE will do to fix the issue? It may be a form response, but it is inviting you to send the the shoes back to get your issue redressed. Fail to see why it matters if the invitation is a form e-mail.
     
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  15. Distorbiant

    Distorbiant Senior member

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    There's not even the slightest hint of them reading my email in that automated response. And I don't know how they'll handle it. I won't be paying money to send them my shoes.

    I sent an account of several poor trips to the Allen Edmonds retail stores, where the employees failed to size me on several occasions. I'm a college student and was honestly treated pretty poorly. Like I didn't have money. Maybe that disqualified me from the "good" customer service. I really don't know. All I do know is that I got an empty, automated message, a far cry from the amazing stories people share of Allen Edmonds' customer service.


    No I haven't sent them back yet. The issue is that they didn't even read my email. All I wanted was a recognition of my awful experiences and an exchange of the shoes, still brand new, for a different size.

    There's nothing to inspect on the shoes. They didn't read my email.
     
    Last edited: May 30, 2013
  16. bespoken pa

    bespoken pa Senior member

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    I only received a tracking number after I emailed them. Im not sure why but they waited a couple of days before shipping my order.
     
  17. pudman43

    pudman43 Senior member

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    pics or didn't happen!!!!! J
     
  18. tampatravel

    tampatravel Senior member

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    I can certainly say that when I was in school - I never EVER got that good of service anywhere. I know where you're coming from. I would give AE a chance though. I'm sure they did in fact cut 'n paste their reply. I'll admit that it's not good, but a call to them will probably get you better service. I'd guess that people write them the craziest and dumbest things ever as complaints, i.e:

    "My shoes got wet in the rain"
    "My shoe laces broke and I've only had these shoes 5 yrs"
    "Is the Shoe Bank FDIC insured?"

    Just call them and they'll take care of you. The snootiness factor at some AE stores I've felt too. The SF AE store was a bit that way. I was dressed as a tourist in the Financial District, so I expected that to happen.
     
  19. pudman43

    pudman43 Senior member

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    Hey BCer whereabouts are you? I'm in the Vanc area about 20-25 min from border. Which mail service do you use? In Blaine? J
     
  20. BCer

    BCer Senior member

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    Sent you a PM...
     
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