- Jun 30, 2020
- Reaction score
I think a Better Business Bureau complaint and a relentless online campaign to shame/warn others are in order…A final conclusion to my efforts at rescuing my Alden suede cap toe boots I sent in 5 months ago. An LA forum member (who I will not name as I do not have his permission) was EXTREMELY kind to interrupt his busy schedule and attempt a rescue of the boots from Willie's Shoe service. The short version is that the hook replacements had not been performed. (Well, 1 hook out of 8 on one boot had been changed.) The cobbler asked him to return in 30 minutes while he finished the work and looked for the other boot. Yes, he lost one of the boots somewhere in his shop. 30 minutes later the second boot remained lost and the forum member was asked to leave. There is the smallest of chances that they will ever surface again and find their way back to me, but at this point I am cutting my losses, thankful that I had not sent him some rare shell boots. I am eding the effort after 4 months of phone attempts and broken promises from the cobbler. My very public thanks to the efforts of this forum member and others who reached out to offer assistance.