- Oct 16, 2020
- Reaction score
I always enjoy your posts and have found you to give very measured responses when discussing topics of conflict. I do not think this is how you meant it, but some of us do not want to accept the good with the bad and may not accept and/or understand why it must be that way since it has not always been that way....I don't want bash AE, because part of me is afraid they might just decide to cancel the trunk shows. I'm grateful that they offer them, but I understand the frustrations of many on here. Just gotta accept the good with the bad with AE.
My first TS was early 2020. I was extremely disappointed because I paid $408.75 for a pair of snuff suede Leeds on Dainite. They arrived and were poorly lasted (see pics below) which may have not bothered some but in my case it meant the area near both my ankles was too high on each shoe and dug into my ankles which no amount of break-in would fix. The store refused a return as did AE customer service because it was "within tolerances". It took weeks of haggling and finally an attorney friend of mine shared with me consumer protection laws which I regurgitated verbatim to AE customer service. They offered a store credit and I said full refund or I am going to small claims court. They finally relented, I sent the shoes back, and after several calls over 3 months they sent me a check. I'll admit that some of the delay in the refund check was due to the pandemic but I still should not have had to keep calling back to get a status. The entire experience really soured me on AE.