ace13x
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- Nov 6, 2015
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Man, so disappointed in my last recrafting.
...
Honestly, the heels wouldn't bother me if they got the "conversion" part right, but all together it just feels sloppy and rushed.
Not sure what my options are. Getting $10 refunded and nothing more would leave me with a really bad taste in my mouth, but losing my favorite shoes for another month would suck.
Not to mention that re-recrafting is not going to bode well for your shoes longevity. With all the detail (like welt color) mistakes that seem to be happening, I wonder if the recrafting dept. is under-staffed and rushed??? If so, maybe not the best time to offer a new purchase discount based on sending in an old pair for recrafting.
Seems your not all that pleased with the customer service provided by your SA either. Maybe its time to call AE CS directly.
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