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Allen Edmonds Appreciation Thread 2016 - News, Pictures, Sizing, Accessories, Clothing, etc

Discussion in 'Classic Menswear' started by watchidiot, Feb 12, 2016.

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  1. basura ka

    basura ka Member

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    I had a similar experience although with the Mora 2.0 in Bourbon when they clearanced it back in Feb. I sent pics to AE custormer service and they pretty much just matched the price for the seconds which was $177, compared to the clearance price of rhe first for $217. I was still very pleased overall. The defects I noticed on mine were: straps looked really worn, black line markings on the toe, and scratch on the back of one of the shoes.

    This is also not the first I've received a first quality shoes with defects. I bought a Walnut Strand in Early March that the store had to special order because the one on the store in my size had a defect in the welt channel/cavity. But when the shoes came in, the vamp on one if the shoe was really wrinkly. I was concerned about how it would affect the whole shoe over time so I returned it. The replacement took a couple weeks but was generally ok however, there was still some welt issues where an inch if the stiching was off of the channel on both shoes and uneven stitching on the back. One month from my original order and three replacements later, AE gave me a $100 GC for the troubles.
     


  2. tmchow

    tmchow Senior Member

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    I called the only AE store nearby and they said they don't carry the shannon drives, but would look at the shoe and help me reorder.
    My guy tells me that the online customer service would be more generous in trying to resolve the situation than a brick-and-mortar AE store.
    Given I'll need to have an online reorder anyways, I figure I should just wait to hear back from AE.com customer service.

    Anyone have familiarity with customer service between a store and online?
     


  3. tmchow

    tmchow Senior Member

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    Actually on second look of the photo I posted, it makes it look lighter than they are in real life. They are definitely more orange and darker than other walnuts I've seen.
     


  4. MattRiv

    MattRiv Distinguished Member

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    [​IMG]

    So my dad picked up a pair of Vernons from the bank that didn't fit him, so I tried them on and they fit me very well. The thing is, these have a pretty bad scuff on both the welt and the toe that makes me wonder if hey will drop an extra % off the price for us to keep them.

    What do you guys think? What % have you had success asking for discounts on seconds that have egregious issues?

    Another odd thing is that these do not have the seconds mark on the sole, so that makes me think the scuff is the only issue.
     
    Last edited: Apr 23, 2016


  5. Swiper

    Swiper Well-Known Member

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    They're seconds and you already got a steep discount. If you don't like them then send them back but I wouldn't consider this flaw bad for seconds based on the picture. It looks like a bit of edge dressing and polish would take care of that.
     


  6. CMT1

    CMT1 Senior Member

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    Ratting it up by the pool today in my absolutely beloved Eastports. They are the oldest pair of AEs that I own, and if I am honest with myself they are also my favorite, most-used pair.

    [​IMG]

    [​IMG]


    Behold! The glamour shot:

    [​IMG]

    It's going to be a sad day for me when these finally give up the ghost, but neatsfoot oil and gorilla glue has kept them in service for a lot longer than I expected, so I have no complaints!

    I hope everyone's weekend is going well, as always.
     


  7. danwatts2005

    danwatts2005 Senior Member

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    The more I wear my natural Oak Streets, the more the natural color grows on me. Natural shell? Yes please.
     


  8. polojock615

    polojock615 Senior Member

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    [​IMG]
     
    Last edited: Apr 23, 2016


  9. BackInTheJox

    BackInTheJox Distinguished Member

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    Very nice.....similar to my BB/C&J shoes: [​IMG] [​IMG]
     


  10. Captain Insano

    Captain Insano Senior Member

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    Thanks for posting those pics Polo and backinthjox!!
     
    Last edited: Apr 23, 2016


  11. basura ka

    basura ka Member

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    I've had the same level of customer service both online and in store. somewhat. In store, they were very accomodating, even offering to honor the anniversary pricing for back orders. Even if the wait is 4 weeks and not paid yet.
    I did get a lot more on the online CS. They were able to 2nd day a replacement shoe, as well as give me a GC for the inconvenience. However, expect not to get a response for a few days if you send them an email. I've had to call them directly just to follow up on an email I've sent.
    In my opinion, try the .com CS first.
     


  12. gm928

    gm928 Senior Member

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    I don't live near a real AE store, but I can say that service from the customer assistance center by telephone has been excellent. They've always taken the time to ask questions and make sure that they understand what I want. Once, I called to order a pair of shoes on a Friday, and they told me that the shoes were going on sale the following Monday and they gave me the sale price.
     


  13. M635Guy

    M635Guy Distinguished Member

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    Your dog just made me [​IMG]
     


  14. CMT1

    CMT1 Senior Member

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    He's a good boy. :)

    A Hennarot E24 passed me today while out for my morning run. It had the S38 front fascia but I was too deep into the groove to turn to look for the badge. Every time I see one, I want one. A friend has a fully restored, concours-level 1988 M6:

    [​IMG]

    [​IMG]


    It's perfect. :cheers:

    Sorry for going off topic. We're heading out tonight, so jeans + Dundees.

    [​IMG]


    Have a great night!
     


  15. M635Guy

    M635Guy Distinguished Member

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    Well, that is totally on-topic for me! :) That looks like a great example!. I know a fair number of West-coast Shark guys. Wouldn't be surprised if I know or know-of your buddy. I finally dragged my car out of the garage after a long slumber and took it for an extended, spirited drive...
    [​IMG]
     
    Last edited: Apr 23, 2016


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