Just want to say that Allen Edmonds is a class act as a company. I ordered a pair of their new Lubbocks a couple months back. After a couple of weeks the threading that attaches the sides of tongue to the vamp had come undone. A few days later one of the loops that hold down the straps came undone. I wrote a quick email to the AE Customer Service asking if they have a repair policy or if I needed to take to a cobbler. A couple days went by before I got a reply. They said to send them for them to have a look. I did so and after about a 3-4 days I got a call from a woman holding the shoes. She said the loop was definitely repairable, but the stitching was not and that it looked like it wasn't made properly in the first place. A new pair of shoes would be sent to me but they were on a five week back order . No more than a few days later an AE box shoes up at my doorstep with a new pair of Lubbocks. Very nice of them.