I have two pairs of Alden cordovan shoes purchased at Brooks Brothers about three years ago. I take good care of my shoes (Edward Green, Alden cordovan, Vass) and so was surprised and dismayed to notice damage at the heal of the upper on one shoe (sorry, don't know the correct terminology). The leather seems to have split in two places along and close to stiched seams. This doesn't seem like a region under undue stress; my first guess is that this is the result of faulty workmanship. If so, should I complain to Brooks Brothers or Alden? Thank you for your comments and advice.