They're probably high school kids working for minimum wage, you can't expect too much.. J Crew S/A's don't make squat either, yet bend over backwards for me. Would you expect a Mc Donald's worker to wander off in the middle of taking your order?? I agree that the store is awful, but the plaid/flannels this fall have been very good. But honestly, since when are judging merchandise by the quality of the sales associates? Most of them there are kids anyway ... the website has much better deals most of the time. I won't buy anything at full price, but when the sale hits, the shirts are good value. If you tell me these shirts are bad, I don't know what to say: The sleeves are a bit long, but not by much. Since I wear these shirts rolled up it is not an issue anyway. I have the lower right turquoise and also the same shirt in red.