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- Feb 11, 2007
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I wasn't thinking so much of LH as I was Ambrosi. The client service from the latter has dropped through the floor, as many on the forum can attest. Newcomers think it's normal to wait months and months, sometimes more than a year, for trousers promised 4-6 weeks. But it was only after Ambrosi decided to become a RTW label that the service became so atrociously unreliable. But then, Salvatore is quite frank about his focus on developing his RTW line and selling in Asia, so none of us should really be so surprised.
I don't think LH has changed so much since expanding into RTW (again). However, the rapid passing of the reins from Mariano to Luca can definitely be felt. I'm not sure how this will effect service and quality, but if you visit the shop in Naples you can definitely sense that things are in transition.
I've spoken to both Salvatore and Mariano/Luca at length about how they see their respective businesses growing. Both think that moving into RTW is imperative for the future, but they have very different opinions about the place of their bespoke operations. Salvatore seems to believe it is worthwhile to leave behind the old way of doing bespoke. His business manager is touting a more streamlined, factory-based MTM/MTO model with pants being made in several different 'styles' the customer can pick from at any retail location. He wears Attolini MTM, which reflects his vision for Ambrosi. In short, they want to sell at department stores and be the next Borrelli or Kiton. Mariano and Luca, on the other hand, take the view that while bespoke is certainly not profitable enough on its own, it is the cornerstone of their brand and prestige, and thus necessary to preserve.
Has your personal experience at LH change since they launched into RTW?
I wasn't thinking so much of LH as I was Ambrosi. The client service from the latter has dropped through the floor, as many on the forum can attest. Newcomers think it's normal to wait months and months, sometimes more than a year, for trousers promised 4-6 weeks. But it was only after Ambrosi decided to become a RTW label that the service became so atrociously unreliable. But then, Salvatore is quite frank about his focus on developing his RTW line and selling in Asia, so none of us should really be so surprised.
I don't think LH has changed so much since expanding into RTW (again). However, the rapid passing of the reins from Mariano to Luca can definitely be felt. I'm not sure how this will effect service and quality, but if you visit the shop in Naples you can definitely sense that things are in transition.
I've spoken to both Salvatore and Mariano/Luca at length about how they see their respective businesses growing. Both think that moving into RTW is imperative for the future, but they have very different opinions about the place of their bespoke operations. Salvatore seems to believe it is worthwhile to leave behind the old way of doing bespoke. His business manager is touting a more streamlined, factory-based MTM/MTO model with pants being made in several different 'styles' the customer can pick from at any retail location. He wears Attolini MTM, which reflects his vision for Ambrosi. In short, they want to sell at department stores and be the next Borrelli or Kiton. Mariano and Luca, on the other hand, take the view that while bespoke is certainly not profitable enough on its own, it is the cornerstone of their brand and prestige, and thus necessary to preserve.
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