whymakemedothis
Senior Member
- Joined
- Dec 10, 2008
- Messages
- 170
- Reaction score
- 4
some people you'll build comfort and rapport wiht. some you wont.
no big deal
cant be everybodys friend
no big deal
cant be everybodys friend
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You sound like you're 16. Anyway, even if you're 24, as long as you aren't 40 and/or as wealthy as the client you have nothing in common and shouldn't bother trying. Like you said they have better things to do, so be polite with whatever mundane administrative stuff you have to do when the real business if concluded. They'll appreciate your politeness and your eagerness to not waste their time.
If I'm a rich ass mother ****** signing documents, why would I want some pimple face twerp making small talk with me? Get them to sign the documents and get lost. Who cares how you feel about the "awkward" silences?
+2.
I hate it when interns or other low level employees come over from one of my counterparties with a stack of documents to sign, interrupting my day with a tedious but necessary task, and then they try to chit-chat with me as I'm trying to sign these forms as quickly as possible while concentrating just enough to not sign in the wrong place and force the process to be repeated again later.
I get it, you're just sitting there. You're bored. Guess what? I'm not - I'm actually doing something, and I'd appreciate it if you would either help me by pointing out what to do next as someone else suggested here, or by sitting quietly while I focus on what I'm doing.
To be constructive for the OP: you can do it better by focusing on what the client needs you to do in that exact situation and doing it. If there are a lot of signature pages or other things to go through, they will appreciate you queuing everything up, always having the next signature page ready the moment they are done with the prior one, and directing the whole process efficiently and quickly. If they want to chit-chat they will give you an indication - they'll make a joke about all the documents, or they'll ask you a random question, or something. Follow their lead. You just have the next document ready - if they sign it in silence, don't make small talk. If they make small talk, say something short in response and let them lead the conversation if that's what they want to do (them: "Wow, lots of papers!", you: "Yeah, but don't worry, I'll get you through it pretty quickly.", them: (as they're signing) "Ha ha, thanks. Did you see the Yankees/Cowboys/whatever game last night?", you: (as you're handing them the next document) "No, I'm a Red Sox/Giants fan... what happened last night?", etc.). Nothing to it. Just relax and focus on the task at hand above all else. The people at your firm would rather hear afterwords that you were efficient and boring than overly chatty.This is not a matter of whether I can perform the said task but rather how I can do it better.
First of all, thank you, that was beautiful and special. Second of all, I understand that it's not literally the exact same situation, but it is more similar than different: low level employee, not the guy I actually have a relationship with, doing the grunt work of having me sign documents, and not a situation where the client (in this case me) wants or needs that low level employee to do anything besides be as efficient as possible.First of all, you sound like an idiot. Second of all, this is different than his situation.
You should treat them with more respect. However, the situation is: Client (human) wants something that requires signatures. OP (also human I think) is required to facilitate them signing it. If they want whatever service they're providing they have to sign it. Regardless, they're both human as far as I know. Unless they start snapping at him or mutter back one-word answers, what's wrong with it?First of all, thank you, that was beautiful and special. Second of all, I understand that it's not literally the exact same situation, but it is more similar than different: low level employee, not the guy I actually have a relationship with, doing the grunt work of having me sign documents, and not a situation where the client (in this case me) wants or needs that low level employee to do anything besides be as efficient as possible.
One word answers are the indicator that you are asking too many questions or you are asking annoying questions. I run into a situation sometimes where I'm the only person in the room with someone else's client. I could ignore them but I like to chat so I will ask them about whatever random thing I think about. I usually avoid a couple things; work related topics being one of them. Most people do not like to talk about what they do and a lot of very wealthy don't want to explain their situation to you, especially if it is not a 9-5 type job.
I used to shop in a store where every time I went in the guy would practically grill me about my job, i guess to make conversation, but It got pretty annoying pretty quickly.
To be constructive for the OP: you can do it better by focusing on what the client needs you to do in that exact situation and doing it. If there are a lot of signature pages or other things to go through, they will appreciate you queuing everything up, always having the next signature page ready the moment they are done with the prior one, and directing the whole process efficiently and quickly. If they want to chit-chat they will give you an indication - they'll make a joke about all the documents, or they'll ask you a random question, or something. Follow their lead. You just have the next document ready - if they sign it in silence, don't make small talk. If they make small talk, say something short in response and let them lead the conversation if that's what they want to do (them: "Wow, lots of papers!", you: "Yeah, but don't worry, I'll get you through it pretty quickly.", them: (as they're signing) "Ha ha, thanks. Did you see the Yankees/Cowboys/whatever game last night?", you: (as you're handing them the next document) "No, I'm a Red Sox/Giants fan... what happened last night?", etc.). Nothing to it. Just relax and focus on the task at hand above all else. The people at your firm would rather hear afterwords that you were efficient and boring than overly chatty.