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Vanda - not only excellent merchandise but AMAZING customer service

Discussion in 'Classic Menswear' started by Big A, Dec 19, 2012.

  1. Big A

    Big A Well-Known Member

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    After reading reports about Vanda and seeing some of Spoo's stuff I ordered a couple of ties and lapel pins from Vanda. One tie had a really minor issue I actually fixed myself, but I wrote Gerald to let him know.

    Immediately, Gerald contacted me to find out more about the problem (which, as i mentioned, was already taken care of). He then went to the trouble to send me a new tie, with fast shipping at his own expense, even though I never even asked for a return. He said he just wanted me to receive perfect merchandise, because that is what they strive for.

    I was thinking about it, and I think this might be the best customer service I've ever received from any vendor, ever. It's frankly a smart strategy, because they've now got a loyal customer for life - as long as they make stuff, I'll be buying it.

    I decided to post here just to give them the kudos they deserve. Much has been written about the absolutely amazing quality of their merchandise. Rest assured the service matches the goods.
     
    4 people like this.
  2. SpooPoker

    SpooPoker Well-Known Member

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  3. ColdEyedPugilist

    ColdEyedPugilist Well-Known Member

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    Agreed.

    Vanda is a class act.
     
  4. Rich0116

    Rich0116 Well-Known Member

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    1) Make high quality merchandise

    2) Respect and honor your clients

    Gerald and Diana get it. How come so many other companies (even the small ones) don't?
     
  5. terrorsquad

    terrorsquad Well-Known Member

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    Gerald and Diana are fantastic people and they make fantastic products.I think this is winning combination
     
    2 people like this.
  6. dragon8

    dragon8 Well-Known Member

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    Totally agree. They both are great people.
     
  7. unbelragazzo

    unbelragazzo Well-Known Member

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    Absolutely - every time they send me stuff I'm really happy it, always fantastic over email answering questions and accommodating any requests.
     
  8. Putonghua73

    Putonghua73 Well-Known Member

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    Agreed. Nothing but praise for their products and customer service. I also like their distinctive, elegant and refined packaging - using the Vanda Miss Joaquim orchid (Singapore's national flower).

    Sometimes when you see pictures of people, you get an insight into their character. Both Gerald and Diana look lovely and warm people from their pictures.

    I really need to clean my coffee table so I can use it as a frame to take pictures of the ties and the box I ordered some months ago,
     
  9. justinkapur

    justinkapur Well-Known Member

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    This makes me want to buy from them
     
  10. Gauss17

    Gauss17 Well-Known Member

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    I'm trying to think up something to order. Too bad they don't have extra long ties.
     
  11. unbelragazzo

    unbelragazzo Well-Known Member

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    Shoot them an email, they might be able to make a longer one for you.
     
  12. ThinkDerm

    ThinkDerm Well-Known Member

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    great customer service. placed a big order with EG Cappelli and had some things to sort out. will report back
     
  13. Mark Seitelman

    Mark Seitelman Well-Known Member

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    I'll second the excellent opinions on Vanda's customer service and quality.
     
    Last edited: Dec 26, 2012
  14. Hampton

    Hampton Well-Known Member

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    I have not tried out Vanda yet but I wanna. After using Brioni and now after Rubinacci this is something I very much would like to try.

    How would you compare Vanda to Brioni or Rubinacci since it's the only brand I have used now.
     
  15. Noblesse

    Noblesse Member

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    This, if they have fabric available (which they do for most ties), they will make a custom length/width tie for SGD15 for the first and SGD10 for ties after that. Despite being custom made, they are made and shipped very quickly. Highly recommended.
     
  16. justinkapur

    justinkapur Well-Known Member

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    just placed my first order for 2 ties :slayer:
     
  17. cold war painter

    cold war painter Well-Known Member

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    ++, it is a standard part of their service now, they have custom made for me and done an excellent job. Vanda & Hober are pretty much the only makers I buy from now since having the exact width and length of ties I prefer means life is a little bit simpler.

    (One of this year's projects is to go through all my RTW ties and have my favourites remade to preferred specs and then ditch the rest.)




    I have never used either so I can't give specifics but there is a lot of info about Vanda in this thread.
     
  18. ThinkDerm

    ThinkDerm Well-Known Member

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    :slayer:
     
  19. satorstyle

    satorstyle Well-Known Member

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    They are excellent, I'll chime in as well. I've shown their products to people not really into clothing and they recognize there is something special in the craftsmanship. Really a special company!
     
  20. Mark Seitelman

    Mark Seitelman Well-Known Member

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    I cannot comment on Rubinacci.

    Brioni is a traditional tie with a substantial interlining, tipping, and tie keeper. Its tie keeper is often fancy, such as a gold chain with a Brioni charm in the center.

    In comparison, the Vanda tie either has no lining or a light one. Also, there is no tipping; the edges are hand sewn. Finally, there is no tie keeper.

    I would say that the Vanda tie is a lighter construction by reason of no lining or minimal lining.

    Finally, Vanda is better priced than full-priced Brioni and Rubinacci.

    Good luck.
     

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