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The Watch Appreciation Thread (Reviews and Photos of Men's Timepieces by Rolex, Patek Philippe, Brei

Discussion in 'Classic Menswear' started by gdl203, May 20, 2007.

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  1. in stitches

    in stitches Well-Known Member

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    ^^that is how to do it. just make sure that within every layer there is bubble warp or packing paper... so its snug on every level and not shaking around at all. ^^
     
  2. rnguy001

    rnguy001 Well-Known Member

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    Nuke

    I sent my JLC in a few months ago through a local AD.

    Are you sending in the watch yourself or through an AD? One huge advantage of having the AD as a middle man on in this case, is that if something goes awry, the AD will hopefully get your back.

    JLC didn't want to cover service for my NSA even under warranty, but the AD 'convinced' them to do so. I doubt I would've been able to have done this myself.

    It sounds like JLC has been pretty responsive so far, and I wish you the best of luck!

     
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  3. Dino944

    Dino944 Well-Known Member

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    Glad things worked out with using the AD as a middle man for you. I myself would have thought it was a good idea. However, that is not really the case. A friend and one of my relatives learned the hard way ALWAYS send it directly to the company (if there is a dispute, as to speak with customer service, they will generally get things sorted out...you're a big boy advocate for what you need).

    Here is why...some ADs (not all), in the 2 instances I know of one is a small single store AD for (JLC, Patek, VC, AP, IWC) and another is a huge chain with the above same brands, each billed a client as though the watch went to the companies service center but in reality the watch went to a cheaper local watch maker (or in the case of the larger store, their inhouse watch maker). The AD pocketed the difference. Each watch came back with new problems and in one situation a terrible case finish. My relative had an AP his the case was not properly sealed closed. He didn't wear it for a while, then wore it swimming water got into it. It was a big headache...and AP had no record of it getting there. Years later, I met and worked with a former employee of the smaller AD who said, the owner of the AD was always sending watches out for repairs to a local watch maker, rather than the authorized service center, and billed the client as though it went to PP, AP, VC, etc. In the other instance my friend brought his Breitling to a major chain where he bought (an AD for them), and wanted them to send it to Breitling for service. He got the watch back, it wasn't functioning properly and the case was very poorly re-finished. He brought it back and complained. They tried again and he was very unhappy so he called Breitling directly...only to discover his watch had never been sent there. The AD must have used its in house watchmaker. Breitling advised him always to send the watches directly to them. In both cases the watches were so screwed up they owners ended up selling/trading them.

    Might not happen with most AD's, but IMHO not worth the risk.
     
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  4. medtech_expat

    medtech_expat Well-Known Member

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    ParcelPro is the only way to go, in my experience. They insure upwards of $100k and work directly with both FedEx and UPS, both domestic and international. Neither FedEx nor UPS "insurance" is any good on jewelry or watches. The last time I checked, USPS also had some fine print exempting jewelry and watches for registered and insured. Loads of threads on TZ and Purists on this issue, so be careful how you ship.
     
  5. Newcomer

    Newcomer Well-Known Member

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    Fortunately, JLC said they were going to take care of the insurance and the shipping. I will take notes on all these recommendations though, it is good to know for the future. And yeah, I have decided to ship it right back to JLC. I mean, honestly, I have babied the heck out of this watch. There is really no reason on my end why it is having issues.

    I will be sure to put on my big-boy advocate pants Dino.
     
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  6. in stitches

    in stitches Well-Known Member

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    dino - what a shameful story. the worst of it being the lying and misrepresentation. but even from a business standpoint, the ADs shortsightedness in deciding to make a few dollars on a repair at the cost of losing a paying customer is absurd. some people are bad, some people are dumb, and some people are both.


    medtech_expat - that who we use. very happy with them. but im not sure you can use them without having an account with them or if that costs anything?
     
  7. zippyh

    zippyh Well-Known Member

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    It's been a few years since I've had to ship one of my watches, but I remember on TZ the recommendation was to use USPS Registered.
    I remember Brietling even recommended it when I sent something in for service.
    USPS site mentions Jewelry as being covered.
    http://pe.usps.com/text/dmm300/503.htm#1100045
     
  8. no frills

    no frills Well-Known Member

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    Jayzus that sux.

    Best wishes on shipping and that repair, Nuke. Sorry this happened to you.

    (And before wurger comments on the severe weakening of my spelling skills, this is deliberate: sometimes I like spelling and abbreviating stuff 'coz imma kinda hip like dat, you dig?)
     
    Last edited: Jul 18, 2013
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  9. in stitches

    in stitches Well-Known Member

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    delayed reply:


    smart man.



    just want to clarify, when i said that, it wasnt a neg at you or customers in general. i didnt mean that no seller HAS to discount, to say that people shouldnt expect it. i meant it to say that no seller should feel like its something they have to do or not do. its a business decision like any other that should be properly thought through, and its the job of the business owner to make the right call for his situation.

    and i agree that unless its a non-discounted item or if there is a certain prestige or experience that a person is willing to pay for, like shopping in tiffany, paying full MSRP for an item that is known to be discounted, is silly.


    that was clear from the get go. i never meant to imply that i doubted your honesty in your situation.

    agree 100%.

     
    Last edited: Jul 18, 2013
  10. Dino944

    Dino944 Well-Known Member

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    Rolex recommends the same. They tell you NOT to ship it at the end of the week so it won't spend a weekend at a warehouse. They also tell you write RUSA on the box not Rolex ...or the box will disappear!
    Good man!!! Also, heed Rolex's advice, send it out on a Monday so it isn't potentially spending the weekend in a warehouse.
    Yes, hard to imagine such petty behavior to make a few hundred dollars all at the expense of permanently loosing a customer's future business. Sadly it happens!
     
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  11. in stitches

    in stitches Well-Known Member

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    and that makes me happy! :slayer:
     
  12. rnguy001

    rnguy001 Well-Known Member

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    That sounds horrible, and there are certainly suspect AD's out there I suppose. Luckily I've been fortunate enough to get AD's that are completely professional and trustworthy. They give me the receipts/service manifest from JLC or Panerai (in the other instance I've used them), so there's no questions where my watches go.

    Again, if you can deal directly with Manufacture, then I wish you nothing but the best, but my experience with my AD's have been invaluable and headache free

     
  13. Dino944

    Dino944 Well-Known Member

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    There are probably many good reputable ADs. Its just there are some that do some pretty underhanded stuff. You've found a good AD and that works for you. I'm a lawyer so I'm used to [​IMG]in my daily life. Not a big deal. In addition, I look at it that even in your case, you might have been stuck paying for a repair that should have been covered (maybe a grand tops)...in the cases of the 2 guys I know...their watches were really F@cked up and they took huge losses selling/trading them in the condition in which the ADs returned the watches to them.
     
  14. Keith T

    Keith T Well-Known Member

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    Newcomer, very sorry to hear about this unfortunate malfunction.

    I saw you had posted about it the other day, but was hoping that perhaps the situation had "resolved itself" and the watch was running properly....wishful thinking, I suppose.

    Others have already given some excellent advice in terms of possibly dealing direct with the manufacturer, how to best insure your timepiece, the appropriate packing materials, etc.

    Perhaps the only other recommendation I would have is that you should seriously consider catching the next available flight and personally returning your JLC directly back to Le Sentier.

    I think you could manage, even if it were just a coach class ticket...you might enjoy the trip...


    [​IMG]
     
    Last edited: Jul 18, 2013
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  15. HorseHide

    HorseHide Well-Known Member

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    Sure, she might be on your flight (even in coach) but more likely you'll be sitting next to one of the people that I encounter on airplanes - you know the one with the back fat, wearing the wife beater? :uhoh: Yeah, that guy. Now that I've put that image in your head, shipping doesn't sound so bad, does it?
     
    Last edited: Jul 18, 2013
  16. mimo

    mimo Well-Known Member

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    Hey, I rarely fly transatlantic, and almost always wear a shirt on weekdays. [​IMG]
     
  17. Newcomer

    Newcomer Well-Known Member

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    On my last international flight, I was with my girlfriend at the time and we were heading to beautiful Paris. All was well, until the odd gentleman next to us who did not say a word for 8 hours decided to expose himself. Just my luck.

    Year after year, flight after flight, I PRAY I will sit next to someone like Ms. Upton. And year by year, flight by flight, I am let down.

    If only JLC's warranty service included free flights :). I guess I could jump into the fedex box with the watch, and hope that they ship me.
     
  18. bawlin

    bawlin Well-Known Member

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    Don't know why, but the DJII with smooth dial and arabic numerals has been appealing to me as of late.

    [​IMG]
     
  19. Omega Male

    Omega Male Well-Known Member

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    I don't know why either. No offense, but that's a dog's breakfast.

    [​IMG]
     
  20. no frills

    no frills Well-Known Member

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    Keith T - I have seen this picture many times and yet I do not tire of looking at it. Also, why do I feel like it is my moral obligation to reply to any post that includes a reference to Ms Upton?

    No, seriously - did this really happen to you? Was said gentleman exposing himself to you or to your girlfriend or both? Sheez. Sorry, Nuke.
     
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