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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. zippyh

    zippyh Well-Known Member

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    Seattle-ish
    I thought there was something here, but couldn't find it. Anyway, you need to sign up on a hosting service - Image Shack is out for SF issues. I use Photobucket and it works fine. Upload to the host then copy and paste.

    It's a pinned thread in General Chat.
     
  2. Marcellionheart

    Marcellionheart Well-Known Member

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    Location:
    Berlin
    i recently purchased a pair of whiskey longwings from alden of carmel. before trying shoes on i usually inspect them first. on the inner side of the left shoe i noticed a deformity/welt in the leather. i asked adam what options i had for this problem. here's a cut n paste of his email reply:

    "Hi Nate

    In this case, with a small imperfection, which is common with shell cordovan shoes, we will provide the option of a discount or refund, but not exchange.

    Sincerely, Adam, Alden of Carmel"

    the discount, by the way, was $50. what would you guys do? return for full refund or take the discount? i don't understand why he wouldn't just let me exchange it for another pair .... weird.


    I've had great customer service by Adam and I haven't even received my first order from him yet. The almost certain reason for not having an exchange is that he doesn't have any stock left. If you've noticed, he's been clearing out a lot of old models (I snagged a pair of Wingtip boots at $279!) and so offered you what he could: a refund, or a discount. He can't exchange you something he likely doesn't have.
     
  3. HorseHide

    HorseHide Well-Known Member

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    Jul 17, 2010
    Location:
    Chicago
    I've had great customer service by Adam and I haven't even received my first order from him yet. The almost certain reason for not having an exchange is that he doesn't have any stock left. If you've noticed, he's been clearing out a lot of old models (I snagged a pair of Wingtip boots at $279!) and so offered you what he could: a refund, or a discount. He can't exchange you something he likely doesn't have.

    I agree. I've bought shoes/boots from Adam going back years now - I believe he was one of the first to do special Alden makeups. I haven't purchased anything directly from him recently because it was my sense he was focusing more of his energies consulting. But I've always found him to be great from a customer service perspective.

    I'm not defending bad customer service but one thing that we all need to keep in mind - even though the shoes are expensive these guys aren't getting rich selling Aldens (witness the recent departure of Winn Perry). There just aren't enough shoes to sell (and even if there were more shoes then there likely wouldn't be enough customers which would create pricing pressures which would drive down gross profits...). Even when they can generate good gross profits there are significant overhead and capital requirements (try thinking about stocking a size run in multiple widths).

    Makes me appreciate Leather Soul, Leffot (and yes TSM) all the more.
     
  4. sinnedk

    sinnedk Well-Known Member

    Messages:
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    Location:
    San Francisco
    I agree with all your points but one; that AoC service sucks. I recently placed an order a week ago and Adam was extremely helpful and prompt with his emails. in fact, he sent me an email at 11:30pm to let me know my order was shipped. Can you share your experience?Btw, i got my swiss army belt today and it looks great with cognac colored aldens. you should keep yours!

    AoC was a bad exprience, i tried ordering a pair there like 6 months ago, after emails back and forth about fit, i placed an order and AoC discovers the shoes arent there. I was emailing him for a couple of days, at no point he thought to check the inventory. Then he refuses to give me any kind of free shipping because of his mistake. Oh btw he kept giving me trouble because i asked him about whether i can return, if my 2nd choice shoes didnt fit me. After a few more emails i decided he was just giving me a hard time and didnt want my business. Went with winn perry and Jordan was great... too bad they closed.
     
  5. NAMOR

    NAMOR Well-Known Member

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    Location:
    Heavenly & Northstar
    [​IMG] From Alden of Carmel. Kudu Wingtip Boot
     
  6. NAMOR

    NAMOR Well-Known Member

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    AoC was a bad exprience, i tried ordering a pair there like 6 months ago, after emails back and forth about fit, i placed an order and AoC discovers the shoes arent there. I was emailing him for a couple of days, at no point he thought to check the inventory. Then he refuses to give me any kind of free shipping because of his mistake. Oh btw he kept giving me trouble because i asked him about whether i can return, if my 2nd choice shoes didnt fit me. After a few more emails i decided he was just giving me a hard time and didnt want my business. Went with winn perry and Jordan was great... too bad they closed.
    haha, thats funny. I had a similar experience with Adam. I wanted a boot and I told him my size. He kept insisting that the boot would be too small. After 5 emails I just decided against them entirely. They have the worst/most restrictive return policy of any retailer. Clothing or non clothing
     
  7. sinnedk

    sinnedk Well-Known Member

    Messages:
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    Nov 15, 2010
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    San Francisco
    [​IMG]From Alden of Carmel. Kudu Wingtip Boot
    sick boot

    haha, thats funny. I had a similar experience with Adam. I wanted a boot and I told him my size. He kept insisting that the boot would be too small. After 5 emails I just decided against them entirely. They have the worst/most restrictive return policy of any retailer. Clothing or non clothing
    AoC is something else, im sorry but alden is not high class enough for than kind of "snobbism"
     
  8. natesjuice

    natesjuice Member

    Messages:
    18
    Joined:
    Jan 30, 2011
    thanks everyone for your thoughts and comments. i just wanted to say that it was never really a customer service issue with adam. i bought shoes from him before and it is true, he always responds to my emails promptly and courteously. i was just irked by the fact that i was not allowed to exchange them. that copy n paste of adam's email was in response to this email i sent:

    "hi adam, i'd rather exchange them if possible. do you have any size 6's left in stock?"

    if he didn't have any shoes left in my size i believe he would've stated that in his email (which he didn't). that's why i wrote that it was "weird". also, it would have been nice if he did his own inspection of the shoes before mailing them out (like what alden of dc did for 'imatlas'). then this all could have been avoided.
    as of now i'm leaning towards returning them but its hard for me to decide because my size is very difficult to come by. when shoe stores do their stock runs they usually order size 7 and up, which i totally understand because its a business and it gives them the best chance to sell out their inventory.
    thanks again everyone ... its always nice to hear both sides
     
  9. NAMOR

    NAMOR Well-Known Member

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    thanks everyone for your thoughts and comments. i just wanted to say that it was never really a customer service issue with adam. i bought shoes from him before and it is true, he always responds to my emails promptly and courteously. i was just irked by the fact that i was not allowed to exchange them. that copy n paste of adam's email was in response to this email i sent: "hi adam, i'd rather exchange them if possible. do you have any size 6's left in stock?" if he didn't have any shoes left in my size i believe he would've stated that in his email (which he didn't). that's why i wrote that it was "weird". also, it would have been nice if he did his own inspection of the shoes before mailing them out (like what alden of dc did for 'imatlas'). then this all could have been avoided. as of now i'm leaning towards returning them but its hard for me to decide because my size is very difficult to come by. when shoe stores do their stock runs they usually order size 7 and up, which i totally understand because its a business and it gives them the best chance to sell out their inventory. thanks again everyone ... its always nice to hear both sides
    i know what you mean. I am 12 and its hard to find my size. It sounds like you might just return them, which in my opinion is the right thing to do. That mark is just too noticeable
     
  10. vivalet

    vivalet Well-Known Member

    Messages:
    109
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    Dec 15, 2008
    Location:
    California
    I'm soooo jealous! I have wanted that boot for years, but they have not had my size and are not reordering. [​IMG]

    [​IMG]

    From Alden of Carmel. Kudu Wingtip Boot
     
  11. kgmessier

    kgmessier Well-Known Member

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    Mar 27, 2010
    Location:
    Boston, MA
    NAMOR, that's a gorgeous pic. I'm pretty much convinced now that this is the next boot for me. Can you tell me what pants those are?

    Great composition, btw.

    - K
     
  12. zippyh

    zippyh Well-Known Member

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    Location:
    Seattle-ish
    NAMOR, that's a gorgeous pic. I'm pretty much convinced now that this is the next boot for me. Can you tell me what pants those are?

    Great composition, btw.

    - K


    Pretty sure those are RRL selvedge officer chinos.
     
  13. kgmessier

    kgmessier Well-Known Member

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    Boston, MA
    Pretty sure those are RRL selvedge officer chinos.
    Thanks, Zippy.
     
  14. kgmessier

    kgmessier Well-Known Member

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    Location:
    Boston, MA
    NST Saddles
    Epaulet Chambray
    Marcoliani OTC Argyles


    [​IMG]

    [​IMG]
     
  15. arrow

    arrow Well-Known Member

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    237
    Joined:
    Jan 2, 2009
    Location:
    daly city
    ^^Nice Style!


    AF95
    Alden of Carmel

    [​IMG]
     
  16. Cali

    Cali Well-Known Member

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    Dec 4, 2006
  17. commodorewheeler

    commodorewheeler Well-Known Member

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    1,573
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    Mar 28, 2010
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    Anaheim, CA, USA
  18. CTYGGG

    CTYGGG Well-Known Member

    Messages:
    930
    Joined:
    Jan 9, 2011
    Location:
    'Tosa
    OC AF95...Thanks Adam
    [​IMG]
    Hipstamatic Bonus Pic
    [​IMG]
    Whiskey PTB...Thank You Kathy
    [​IMG]
    Hipstamatic Bonus Pic
    [​IMG]
     
  19. forex

    forex Well-Known Member

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    Apr 15, 2008
    Selling these two pair,first pair brand new on plaza last,second worn a few times also on plaza last. [​IMG] [​IMG]
     
  20. kgmessier

    kgmessier Well-Known Member

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    Boston, MA
    [​IMG]

    Really beautiful.
     
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