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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. Hot Dog Day #49

    Hot Dog Day #49 Well-Known Member

    Messages:
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    Aug 20, 2009
    Hey guys, just wanted to share my experience with Alden Restoration.

    A few years ago I purchased a pair of Alden Cigar Shell LWB. I went to a local Alden retailer, got sized for the Barrie last and purchased the shoes when I was able to find a pair in my size. I wore the shoes happily for a few years, they fit perfectly and were the most comfortable pair of shoes I'd ever had. Kept great care of them, treeing and brushing after each wear. After some time though, the soles wore through, and I decided that it was time for a restore.

    About 8 months ago, I contacted Alden requesting a restore, they promptly sent a bag with prepaid shipping to send my shoes in. This was the first turn off to this process - placing $800 shoes in a bag with no real protection was their recommendation. They quoted me 4-6 weeks turn around for the restore, which I thought was reasonable - the cost I paid was $159.

    8 weeks had gone by and I had actually almost completely forgotten about the shoes. I received a postcard in the mail that they should be complete within the next 4 weeks or so. At this point I was a bit annoyed, because this was well outside the time I was quoted, but I waited. The shoes finally showed up after 12 weeks.

    I was really impressed with the shoes when I saw how well they were restored, they really cleaned up the shell and the new soles were perfect. Including new bags and trees was a nice touch. However, upon first wear, the shoes seemed to fit larger than they did originally. Thinking that maybe the shoes just needed to be broken in again, I wore them every now and then, hoping that the issue would work itself out. Every time I'd wear them, my feet would be covered in blisters, and my socks would be dyed the color of the liner, due to all the rubbing. I resorted to wearing two pairs of socks, but this didn't really resolve the issue, the shoes were ultimately really painful to wear.

    After about 10 wears, I came to the conclusion that the shoes must have been stretched in the Restoration process, and I decided to contact Alden. I sent an email explaining the post Restoration sizing concerns and included that they were so loose, the leather from the liner was wearing off onto my socks. I received a reply fairly quickly - The person apologized and instructed me to send my shoes back to Alden for inspection/repair.

    I sent the shoes back, this time eating the shipping cost. After a week, I got a call from Alden that they'd received my shoes. They couldn't explain the issue with the liner bleeding into my socks, but the heel pods looked to have been set incorrectly so this would be investigated and repaired. I suggested that the bleeding could have to do with the shoes being loose, and he agreed, that was the only likely cause. He said that the shoes seem to be true to size, and that they shouldn't have been stretched when they were re-lasted. He said that they'd have the shoes out in the next week or so.

    Last night I received my shoes in the mail, and they enclosed this letter: http://i.imgur.com/6du2xRy.jpg

    Here are the shoes: http://i.imgur.com/6pFyZIP.jpg

    When I inspected the shoes I discovered that they had detached the heel pad from the original insole of my shoes, attached it to a new leather insole, added a thin layer of foam, and stuffed it into my shoes without adhering it to anything - presumably to allow me to remove at any time as stated in the letter.

    This is the inside without the insoles: http://i.imgur.com/vyJdCbQ.jpg

    Nothing is glued in, and the original heel pads have been removed and attached to the makeshift insoles they included. If I decided not to use the insoles they included, I'd have to have the heel pads re-attached.

    Needless to say, I don't feel that this is an adequate solution - the advertised 4-6 week turn around became 12 weeks and ultimately I was shipped back shoes that no longer fit. Upon voicing my complaint, further damage was done to my shoes. I'm confident that in that time my feet haven't shrunk, so I have no other way to explain the sizing issues outside of them being stretched during the Restoration process. I will be contacting Alden with the intention of resolving this, but I just wanted to share my experience . I've heard of other less than stellar experiences with Alden Restoration, and I'm understanding this now.
     
  2. Kahuna75

    Kahuna75 Well-Known Member

    Messages:
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    Feb 11, 2014
    They replace the liner when doing a sole replacement? Is that a special Alden thing..I have only had soles replaced by Allen Edmonds and B Nelson and in both cases nothing inside the shoe was touched.

    I have worn shoes to big and small in the past and maybe get one blister for but never multiples...very odd. Do you have another Alden pair on the original last as this shoe? From what I gather Shell does not stretch that much from what I have gathered..maybe to avoid a potential rip int he shell they did not pull it as tight...

    Curious as to how the shoe fits with the removable insert in it?
     
  3. mdubs

    mdubs Well-Known Member

    Messages:
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    Joined:
    Apr 5, 2013
    Location:
    San Diego, CA
    



    Very cool about FSM. They are good guys. In my experience Alden SF can be a little evasive with their rare lists until they know you. Did you talk to Kathy at DC? BTW, calling is second best to gong to the store, but is cheaper and much quicker....
     
  4. Hot Dog Day #49

    Hot Dog Day #49 Well-Known Member

    Messages:
    620
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    Aug 20, 2009
    

    They don't replace the liner in the restore, just the heel pod. This is my only Barrie pair currently, but all my other AE/Alden/etc still fit the same, it's just this pair. Before the restore I could wear these sockless (not something I do often) and they were perfectly comfortable. With socks, if anything they were a little on the tight side. If I attempt to wear them sockless now, the shoes feel at least a half size large.

    They mentioned pulling the shell when they were relasted, but that it shouldn't have stretched much, though I suspect that's what did it.

    With the insert they fit a bit tighter, but since the heel is raised due to the padding, they slip just as much as they did before. The heel seems to be the biggest part of the sizing issue, so Alden raising the heel with the insert doesn't make sense.
     
  5. gatszu

    gatszu Well-Known Member

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    Feb 22, 2014
    I did not talk to Kathy. I will give them another call.
     
  6. Bakes11771

    Bakes11771 Well-Known Member

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    Mar 12, 2012
    I would be pissed. I hope they send you a new pair. Not sure how realistic or likely that is.
     
  7. Handcuffed

    Handcuffed Well-Known Member

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    885
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    Oct 7, 2010
    

    great look. details on the trousers?
     
  8. Mghart

    Mghart Well-Known Member

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    Jul 28, 2014
    double post sorry
     
    Last edited: Oct 11, 2014
  9. thebeebs

    thebeebs Well-Known Member

    Messages:
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    May 26, 2012
    
    Dearest Stevefok,
    Kindly refrain from showcasing your own olives while taking photos of pants of the same name. Splendid tankers.
    Regards,
    The Alden Community
     
  10. tifosi

    tifosi Well-Known Member

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    Mar 22, 2013
    Location:
    New Jersey
    
    Here comes the crotch police! haha.

    Thank goodness you weren't in the Epaulet thread the other day...
     
  11. stevefok

    stevefok Well-Known Member

    Messages:
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    Jan 14, 2014


    Thanks Gents!

    Handcuffed, it's a chino from levi's. Seems they are no longer selling this color but you may wanna look at the other colors, the link is down below.

    http://us.levi.com/product/index.js...hino&origkw=chino&sr=1&fbn=35406596|null|null


    Cheers,

    Steve
     
    Last edited: Oct 11, 2014
    1 person likes this.
  12. Mghart

    Mghart Well-Known Member

    Messages:
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    Jul 28, 2014
    

    Outstanding.. I may have to grab these as waiting for another run with an antique edge will probably be forever.
     
  13. rydenfan

    rydenfan Well-Known Member

    Messages:
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    That picture was seriously messed up. I still don't understand why he posted it
     
  14. sacafotos

    sacafotos Well-Known Member

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    Location:
    San Francisco
  15. Papa Doble

    Papa Doble Well-Known Member

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    I hope this is resolved to your satisfaction. If it were AE, you'd probably get a new pair of shoes.

    So they called you, said they'd investigate, and then they didn't call you back with their recommendation, and instead just did what they thought would fix the issue and shipped the shoes back?
     
  16. Hot Dog Day #49

    Hot Dog Day #49 Well-Known Member

    Messages:
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    Aug 20, 2009
    

    In a can, that's about what happened.
     
  17. madridista

    madridista Well-Known Member

    Messages:
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    Mar 26, 2012
    
    Thanks!

    Thank you! I can see them in my collection for a long time!

    Thank you!


    Thank you! October 25 will be fun!:)


    Thanks!


    Thank you!


    Thanks, Mac! Most of the purchases are clearly inspired by your Aldens!
     
  18. Shawnc

    Shawnc Well-Known Member

    Messages:
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    Jul 5, 2013
    Location:
    Pittsburgh, Pa.
    Alden monk in any of the 'rare' colors you mention would be incredible.
     
  19. BCHopeful

    BCHopeful Active Member

    Messages:
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    Aug 2, 2014
    

    I will say that I had success with Alden SF... Got on the list for Ravello and Whiskey LWB middle of July expecting a year long wait at least, was offered a pair of Whiskey yesterday... Now have to convince the wife that a pair of $750.00 shoes represent a good investment... Rare shell is not a depreciating asset right.
     
  20. mdubs

    mdubs Well-Known Member

    Messages:
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    Joined:
    Apr 5, 2013
    Location:
    San Diego, CA
    

    Yes, I have had a similar experience. I hate to say it, but I was actually only on the Cigar and Ravello Chukka lists for maybe 3 weeks when they came in. I was expecting a 2 year wait...
     
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