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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. Bakes11771

    Bakes11771 Well-Known Member

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    Last edited: Apr 7, 2013
  2. Beatlegeuse

    Beatlegeuse Well-Known Member

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    ^the left one looks like Cigar and the right looks like #8. What color were they supposed to be?
     
  3. phototristan

    phototristan Well-Known Member

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  4. CalceoAdamator

    CalceoAdamator Well-Known Member

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    Agreed... The key is being well spoken, which in reading his post, he certainly is. While you can please everyone, a lose a customer here and there, the impact of him reaching out has gained the respect and interest of many... So on a net basis... I think you gaining more customers than lose... IMO
     
  5. CalceoAdamator

    CalceoAdamator Well-Known Member

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    Yep..: that's what I did... I just thought someone may have had a similar experience to share...
     
  6. phototristan

    phototristan Well-Known Member

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    While the President/CEO of Alden may not post in forums, he does do internet interviews from time to time:



    I would imagine that Paul Grangaard from Allen Edmonds is less of a factory hands on CEO than Arthur Tarlow is. After all, Grangaard came to Allen Edmonds from an investment banking job and probably knows little about the manufacture of shoes (unlike Arthur Tarlow who seems to oversee the factory floor and has it in his blood ever since birth).

    I seem to even recall reading an interview with Grangaard about a year ago where he said he chooses to focus his role on PR a lot since he is not an expert in shoe making. This is probably why he posts in forums, he's got the time and mandate to do so. Whereas Arthur Tarlow is too busy actually making shoes to spend time reading and posting on online forums.
     
    Last edited: Apr 7, 2013
  7. rydenfan

    rydenfan Well-Known Member

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    No representation on patina Sunday today?
     
  8. Alcibiades

    Alcibiades Well-Known Member

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    I thank (or blame) Leffot for my current footwear sickness. Awesome shop. I stop by a few times a month. In addition to Alden they stock some great Japanese scotch that I sampled with Steven and some other customers.
     
  9. shaunw

    shaunw Well-Known Member

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    I agree, well stated
     
  10. fiestaplatypus

    fiestaplatypus Well-Known Member

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    Just for the record, I have not made any further comments regarding my situation to anyone. I'm sure Leffot is a fantastic retailer and a pleasure to do business with. That said, this was my first interaction with them and his has left a bit of a sour taste in my mouth. I wouldn't have thought anything other than what they stated, had I not seen my size available for sale on the site two days ago. If it was indeed a defective pair of shoes, I appreciate them looking out for their customers, I just wish they would have inspected all the pre-order pairs prior to putting any leftovers up for sale.
     
    1 person likes this.
  11. Bakes11771

    Bakes11771 Well-Known Member

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    I bought the same size in both. Agreed the the Hampton is a little wider in terms of fit in the forefoot than the Aberdeen. Not sure if a C would have been better. I raised the idea to the salesman who measured my foot before bringing me the D, and he offered to get me a C to try on but was confident that I was a D. I didn't want to make him get the other pair because I was just there for sizing and was already planning on ordering two pairs online to avoid sales tax. (Don't worry, I didn't take any steps in the shoes so I didn't crease them)

    I have no fit issues with the D, but understand where you are coming from, as I often wonder "would I have a better fit if I bought ___ size instead?"
     
    Last edited: Apr 7, 2013
  12. rydenfan

    rydenfan Well-Known Member

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    It is entirely possible they knew how many pairs they were receiving and put them up for sale. Then when they went to ship yours there was an issue. I guess I typically assume positive intent as opposed to negative
     
  13. CalceoAdamator

    CalceoAdamator Well-Known Member

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    LOL... You crease them, you buy them....LOL... Well, I'll let you know how I make out... I'm trying both widths...
     
  14. CalceoAdamator

    CalceoAdamator Well-Known Member

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    Good point, but I would consider Nick Horween to be a hands on CEO, with the business bread in his blood and he finds the time to post on many of the site blogs...? It just builds good will and doesn't take much effort...
     
  15. phototristan

    phototristan Well-Known Member

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    That does seem suspect. If you ordered shoes in your size and then were told they came in defective, why couldn't they have just supplied you with the other ones (that they had advertised for sale and available on their site)?
     
    Last edited: Apr 7, 2013
  16. imolazhp_ci

    imolazhp_ci Well-Known Member

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    i'm really glad to see the overwhelming majority of people in this thread coming to leffot's defense. i think every speciality alden retailer (leffot, leather soul) is very openly aware of alden's QC issues and does everything within their power as a vendor to rectify these instances. i've had defective pairs come from both retailers, and both without hesitation offer me well beyond what i would have expected to rectify the situation. buying aldens is similar to riding a motorcycle" "it's not if you drop your bike, it's when." same with aldens: it's not if you receive a defective pair, it's when.
     
  17. phototristan

    phototristan Well-Known Member

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    Nick Horween is not the CEO - http://horween.com/about/the-horween-name/
     
  18. bespoken pa

    bespoken pa Well-Known Member

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    Agreed in regards to Alden QC. It's a sad state of affairs when one expects their 740$ shoes to potentially have a defect. I've heard
    anecdotally that Edward Green's seconds rate is around 2%, it should be reasonable for Alden to attain a number close to this.
     
    Last edited: Apr 7, 2013
  19. CalceoAdamator

    CalceoAdamator Well-Known Member

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    H

    He still runs his family business hands on... Bottom line, whether these CEO's are hands on or not, they have full calendars and lots to keep them busy, but some find or make the time to reach out on client forums... Just good sense to do so and builds good will for the product line...
     
  20. Hill

    Hill Well-Known Member

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    Let's see 'em gents! (the shoes...just the shoes)
     
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