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Stores with the Best Sales Assistants

Discussion in 'Streetwear and Denim' started by theom-, Oct 1, 2009.

  1. theom-

    theom- Well-Known Member

    Messages:
    3,074
    Joined:
    Mar 1, 2008
    Started this on a whim. Want to here other peoples experiences about stores.

    I''ll start it off. Gap SA's are the worstt! The employees don't know shit about shit. I called and this chick didn't know what the fuck chambray was. I also asked about rigid jeans and they didn't know what they were either. Its funny how i know more about their own product than the employee does.

    I've had an okay experience at Barney's. They know some stuff, but often give misinformation on jeans.
     
  2. wagthesam

    wagthesam Well-Known Member

    Messages:
    1,139
    Joined:
    Jul 10, 2009
    Torono - Sydneys, J+O, and esp Nomad. They know their stuff.

    TNTBlu is meh, theres that bald guy that knows his stuff but a lot of their other SA's don't know much.
     
  3. constant struggle

    constant struggle Well-Known Member

    Messages:
    4,991
    Joined:
    Feb 21, 2007
  4. slide13

    slide13 Well-Known Member

    Messages:
    1,562
    Joined:
    Aug 9, 2007
    Location:
    Waterloo, WI
    Context. It doesn't get much better than these guys. Every few weeks my roommate and I stop by and we're usually there for an hour or so learning about all the new stuff. Sam and Ryan know their stuff backwards and forwards and I love stopping by when I'm in the area.

    J Crew Liquor Store. Had an awesome experience there while visiting NYC for a week. Stopped by probably three different times during my trip and was very well taken care of every time. The Soho men's store was also very good.

    Jean Shop Soho. Again, amazing and friendly service. Very comfortable atmosphere, very knowledgeable salespeople and when my brother picked up a pair of jeans there they even offered us a shot of tequila.

    Epaulet. Again, great service. Friendly, knowledgeable and welcoming. Great little shop and the new stuff they are doing is amazing.
     
  5. KitAkira

    KitAkira Well-Known Member

    Messages:
    8,628
    Joined:
    Feb 13, 2008
    SE
    Farinelli's
    Blackbird
    Atsui
     
  6. Meis

    Meis Well-Known Member

    Messages:
    2,829
    Joined:
    Aug 14, 2008
    Location:
    Chicago
    Started this on a whim. Want to here other peoples experiences about stores.

    I''ll start it off. Gap SA's are the worstt!


    I'd say UO's employees are the worst. At least the Gap employees try to seem positive and friendly; the UO employees are to busy trying to be too cool for you and their job

    Edit: for best - Hejfinas employees (and owner) were always very nice and helpful...though they don't exist anymore...
     
  7. kiya

    kiya Well-Known Member

    Messages:
    5,076
    Joined:
    Dec 14, 2006
    Location:
    San Francisco
    I am here to brag, no store in the world answers client emails as fast as Self Edge.
     
  8. Mauro

    Mauro Well-Known Member

    Messages:
    13,106
    Joined:
    Mar 10, 2006
    Location:
    Washington, DC and a few months out of the year in
    ^^ I don't know about that , sir!
     
  9. whodini

    whodini Well-Known Member

    Messages:
    18,144
    Joined:
    Jul 16, 2006
    Location:
    Loretto, KY
    Personally, the quality of my shopping experience is dictated by the ability of the SA to try to get me drunk. That said, these people are on my "best of" list: -Billy Reid -Farinelli's (Assuming Mauro hasn't stocked the fridge with his horrible cider, juice, or some kind of scotch that no one else will touch) -RRL Melrose -Secret Service -Legion -Self Edge (I trust Kiya will be fully stocked when I visit again)
     
  10. theom-

    theom- Well-Known Member

    Messages:
    3,074
    Joined:
    Mar 1, 2008
    I'd like to limit this to department stores or larger stores. not smaller b&m stores.
     
  11. drewdub

    drewdub Active Member

    Messages:
    38
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    Oct 13, 2008
    I find JCrew to be very hit or miss... When I worked there I tried genuinely hard to be very accommodating and know the product, as did most in my store.

    However, half the time i go into a JCrew, where i admittedly spend a TON of money, i get little to no help. The other half they seem to be accommodating and nice.

    Whatevs
     
  12. whodini

    whodini Well-Known Member

    Messages:
    18,144
    Joined:
    Jul 16, 2006
    Location:
    Loretto, KY
    I'd like to limit this to department stores or larger stores. not smaller b&m stores.
    In that case it'll just be a sliding scale of "suck." Good luck with that.
     
  13. denimdestroyedmylife

    denimdestroyedmylife Well-Known Member

    Messages:
    4,649
    Joined:
    Mar 20, 2006
    which planet has the best earthlings?

    ummm...

    yeah so best department store SAs?
    uh...

    yr mom?!
     
  14. denimdestroyedmylife

    denimdestroyedmylife Well-Known Member

    Messages:
    4,649
    Joined:
    Mar 20, 2006
    ok, my real answer is...

    SEARS b/c they don't give a F and stay outta my way
    actually i took the little one* to the photo studio and the SA there was really helpful



    * my wang
     
  15. Lachy

    Lachy Well-Known Member

    Messages:
    957
    Joined:
    Nov 27, 2007
    Location:
    Brisbane, Australia
    I am here to brag, no store in the world answers client emails as fast as Self Edge.
    ^^ I don't know about that , sir!
    Someone should do a test. Email Self Edge and Farinelli's and start the clock! I'd like to put a +1 on Self Edge and Jean Shop, from in-person, in-store experiences dealing with the staff, they are superb. I'd also say that Blue In Greene know their stuff and are helpful, but not entirely pleasant. I was ignored in NdG. I've had great experiences with Farinelli's and Context online, but that's a bit different from a person in the store. No hate on those guys! EDIT: I missed the clause about Dept. stores.
     
  16. KitAkira

    KitAkira Well-Known Member

    Messages:
    8,628
    Joined:
    Feb 13, 2008
    I've found the recession to have caused an increase in customer service. Early recession I was ignored completely by Barney's SAs and now they swoop in on anyone the moment they step into the store. Nordstroms seems to always have had helpful staff though
     
  17. Mauro

    Mauro Well-Known Member

    Messages:
    13,106
    Joined:
    Mar 10, 2006
    Location:
    Washington, DC and a few months out of the year in
    I was just at Barney's and no one even said "hi " to me.
    I haven't been to a department store ( besides Barney's) in a long ass time.
    The guys at Jeffrey's in NYC are 100% helpful.


    for boutiques I hope to god
    Self Edge
    Epaulet
    Context
    MJK
    and secret service all give the best customer service. They all know what they are talking about and really take pride it what they do.

    Me on the other hand I know I can be a dick but hey I have come to live with myself but my staff BETTER give everyone in store, phone, or internet the BEST service possible.

    Best,
    mauro
     
  18. sho'nuff

    sho'nuff Well-Known Member

    Messages:
    22,225
    Joined:
    Apr 15, 2006
    Location:
    Irvine
    online stores with best guys to deal with (that i have dealt with):

    Blue In Green
    virtualclotheshorse
    LeatherSoul Hawaii
    Mauro/denimbar
    The Lux Store Kevin Irons RL ebay powerseller
    yoox/revolveclothing/bluebee/stp
     
  19. givemefive

    givemefive Well-Known Member

    Messages:
    390
    Joined:
    Apr 18, 2008
    Location:
    Dallas, TX / Bay Area
    Barney's Dallas(they leave me the fuck alone when I'm just looking and they come to help when I have a question)
    J Crew Dallas (these guys must work on comission or something close - but they aren't too pushy and it's easy to say no)
    Self Edge (Kiya will pull out every single jean in his store for you to try on and his email response is very quick and friendly)
    Farinelli's (I've only ordered when he was at denim bar but very friendly on returns and the discount is first rate)
    Rollo at Castro - some nice old guy working there was helpful
     
  20. snake

    snake Well-Known Member

    Messages:
    5,267
    Joined:
    Jun 2, 2008
    The Good:
    Blackbird's SA seem to know their stuff quite well.
    Epaulet has great customer service and is always friendly and helpful.
    Context. They are quite knowledgeable and process orders quite quickly.
    J Crew's customer service over the phone(their 1800#).

    The Bad:
    Nordstrom. Nobody knows anything. Nordstrom Rack has better SA it seems.
    Gap isn't much helpful either.

    I've always gotten the quickest e-mail responses from Blackbird, SelfEdge and Roden. This is only based on the places I have sent inquiries to.
     

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