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Package from Italy...almost 30 days and no updates. Is it lost?

Discussion in 'Classic Menswear' started by spidercan, Dec 28, 2012.

  1. demian19003

    demian19003 Well-Known Member

    Messages:
    64
    Joined:
    Nov 13, 2012
    Location:
    Florence, Italy
    +1 AlexSF..

    Depending on its weight, if shipped standard Intl Mail and depending where it is going, customs may be an issue.

    I live and have lived in Italy for many years. I have purchased and sold items from all over the world of very high value ($20k+) without any issues in my 10+ yrs here..

    The postal system is very good and I have never had a problem. It had become privately owned in the late 90's I've heard and since very reliable. The reason Italy tends to get a bad rep is similar to Jaguar cars I feel, it just stuck after a bad period of time within their history..and of course the sentimental (and ignorant) Italians are lazy, slow, etc..which is nonsense.

    The lovely thing about Italy is people come first. I could give many examples, but won't here..

    ..otherwise, mostly because people are unfamiliar with the customs laws. New clothing, leather products, and jewelry cannot be imported into Italy from outside the EU. This includes watches, etc. Sure clothing can get through, especially if shipped standard mail and not using courier such as FedEx, but there is a risk. This all obviously on the receiving end.

    If you bought an item to be shipped from Italy that was leather, they MUST fill out a customs form (which is basically an affidavit) that is provided while shipping which is already printed and simply states that the leather does not come from an endangered animal..

    Otherwise it will get stuck in Italian customs prior to going anywhere.

    Post employees will (should) ask you if it is a leather item, but post office employee types are a universal phenomena..there are always indifferent a**holes who hate their life and job, etc..

    Wine and paintings also have their own set of rules..

    A bit off topic but I thought I would make mention as I tend to get frustrated when people blame Italy when it is in effect ignorance.

    Lastly, I take offense at the "TintoTerra" comment "you only have 30 days to file PayPal claim..." etc..

    People have developed such a god d*mned sense of entitlement today purchasing online.

    Yeah, listen, there is a real world out there and sh*t happens..

    You know where the money comes from with PayPal and Ebay's BS "insurance" scheme??

    It is taken directly out of the seller's account...

    Your actions are in effect STEALING...

    Why should the sender take the loss..?!

    If an item was shipped in good faith, packaged well, and shipped as agreed upon that is all that can be expected.

    Buying online fans the fire of obsession like no other...and people see the image and expect it now now now, failing to remember there is a REAL WORLD out there.

    If you don't wish to pay the additional for a courier service such as FedEx, then that's how it is..that's life folks.

    You're not children..sometimes you have to take your lumps in life.

    Also buyers pretending they never received the item as well is the far more common fraud buying online than Seller fraud..

    People of low character are so foolish...they are in effect ruining the entire system by their actions.
    They are not getting ahead, what goes around comes around..believe it.

    Off soapbox... Perhaps unrelated and unnecessary, but I felt it important enough that it needs to get out there.

    Nothing on the original poster here, per se, but 15 days only...come on.


    Best of luck..it is the holiday season, Italy has many during this time. Generally half day on Sat, half day xmas eve, closed xmas day, day after xmas St. Stefano a national holiday, NY Eve half day, NY Day closed, Jan. 6th closed for Befania....and that's it until March or something...

    Expect delays during the holiday season anyway..things get stuck, misplaced, re-routed,etc.

    I mean really man, come on..chill. You buy abroad and are not willing to pay for a courier service it is going to take time..

    And when one thinks of the logistics involved it is all amazing really..


    Just relax.
    Best of luck.
     
    1 person likes this.
  2. demian19003

    demian19003 Well-Known Member

    Messages:
    64
    Joined:
    Nov 13, 2012
    Location:
    Florence, Italy
    My other lengthy response obviously will not be published...probably for good reason.

    Again, I take offense to that comment.

    Contact PayPal...for what?

    PayPal and Ebay's "insurance" is removing the money from the seller's account.

    That is STEALING.

    All an individual can do is ship an item in good faith, as discussed and agreed upon with the buyer, and package with care.

    I am so disgusted with the self entitlement people think they *deserve* buying using the internet and its services.

    People behave as children and feel everybody owes them something..sh*t happens folks.

    15 days and you are concerned? Really?

    People give Italy a bad rep because they are not familiar with its customs laws.
    I have lived in Italy for many years. Have bought and sold items of great value worldwide without ever an issue.

    Regards
     
  3. tenderButtons

    tenderButtons Member

    Messages:
    13
    Joined:
    Dec 23, 2012
    Location:
    Look over your shoulder.
    I ordered something from Thailand. It took 18 days for her (I mean it) to arrive.
     
  4. Ich_Dien

    Ich_Dien Well-Known Member

    Messages:
    5,777
    Joined:
    Oct 8, 2007
    Location:
    Venezia, Italy
    Huge backlog at the moment - I actually posted something on the 29/11, left Milan 05/12 and it only arrived 19/12 to the UK - fortunately for all in time for christmas. But that is EMS...

    Generally things posted with the fastest Poste Italiane (Raccomandata Internazionale - which I practically always use) service don't take so long at all. I had to use EMS because of this package weighing 2.7KG and I won't ever be using it again after that experience.

    Funny thing is that people are often very quick to point the finger at the Italian side of the service...when in fact they dispatch it out of the country promptly enough and it is often a delay of the other carrier.
     
    Last edited: Dec 29, 2012
  5. ter1413

    ter1413 Well-Known Member

    Messages:
    18,042
    Joined:
    Dec 3, 2009
    Location:
    Central Booking
    

    :bounce2:
     
  6. ter1413

    ter1413 Well-Known Member

    Messages:
    18,042
    Joined:
    Dec 3, 2009
    Location:
    Central Booking
    I ordered something from Europe in Nov. The sender's tracking link to the USPS had no updates for 2 weeks. I e-mailed him and he tracked it on his end and sent me the details. It was in my local post office and scheduled for delivery in 2 days.

    Have the seller track it on his end(they may have already done this for you.)
    Give it another week. You picked the wrong time to order/ship something fom Europe>US(Xmas.)
     
  7. Dr No

    Dr No Well-Known Member

    Messages:
    120
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    Feb 11, 2009
    I never do business with Italy.
     
  8. EBugatti

    EBugatti Well-Known Member

    Messages:
    513
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    Nov 21, 2009
    While Italian mail is among the worst in the world, I believe US customs is to blame here. They have become exceedingly bad of late - especially the past few years with the dawn of the police state. I have had packages sit there for weeks and weeks. USPS is clueless too when this happens. My advice, just be patient.
     
  9. alexSF

    alexSF Well-Known Member

    Messages:
    1,433
    Joined:
    Dec 10, 2009
    Location:
    Italy
    

    Sorry but this it totally untrue.
    This is a legend built by italians themselves and the web it's full of complaints writed by totally inexperienced people that at the first problem (90% of the case with untrackable and unregistered mail) fills the web with anathemas against mails and sellers.

    Italian Mail is on par with many other National Post and in my experience actually Italian Customs are pretty efficient, better and better than some years ago where they were pretty slow.
    At least in 2/3 days all parcels I've shipped abroad had already left Italian borders and last parcels I've received from my american proxy left Milan customs in only 1 day.

    The big delays I've encountered were shipping to USA, and Russia probably the slowest I've experienced.
     
    Last edited: Dec 30, 2012
  10. Ich_Dien

    Ich_Dien Well-Known Member

    Messages:
    5,777
    Joined:
    Oct 8, 2007
    Location:
    Venezia, Italy
    



    Idiotic comments...and I'm and Englishman defending Italy here.
     
    Last edited: Dec 30, 2012
  11. alexSF

    alexSF Well-Known Member

    Messages:
    1,433
    Joined:
    Dec 10, 2009
    Location:
    Italy
    


    ^ Honestly I think that a similar comment was not worth of answearing.
     
    Last edited: Dec 30, 2012
  12. Dr No

    Dr No Well-Known Member

    Messages:
    120
    Joined:
    Feb 11, 2009
    

    I have been ripped off once, and guess what -- it was from an italian seller.
    I frequently see merchandise in italy that either is marked wrong or they lied in the ad. Pricing is often higher.
     
  13. TintoTerra

    TintoTerra Well-Known Member

    Messages:
    826
    Joined:
    Oct 26, 2009
    Location:
    Austin
    Don't know why my comment sparked such vitriol, many people have bought items they never received and were put off by the seller until it was too late to file a claim. I have no particular interest or stock in an 'IT vs USA' postal service debate. I am sure the item will show. It's not a bad idea to cover your bases though when you are spending money.
     
  14. EBugatti

    EBugatti Well-Known Member

    Messages:
    513
    Joined:
    Nov 21, 2009
    ^^^ As someone who has done business extensively in Italy, has lived in Italy, is fluent in Italian and has lived in every continent except Antarctica, Italian mail is not on par with the rest of the FIRST world. This is a fact. Period.

    Now that said, THE PROBLEM BEING EXPERIENCED BY THE PERSON IN QUESTION IS NOT DUE TO THE ITALIAN POSTAL SERVICE. I AM CONFIDENT THAT IT IS US CUSTOMS/US "SECURITY". THAT IS THE RELEVANT FACT HERE.

    Ich, you are always ready to attack others. Have you considered meds? alexsf you are deluded.

    In a study by Oxford Strategic Consulting (Dec 2011) Italy's Poste Italiane was rated worse than Russia and Brazil for efficiency and performance, and performs worse than any G8 country.
     
    Last edited: Dec 30, 2012
  15. TintoTerra

    TintoTerra Well-Known Member

    Messages:
    826
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    Oct 26, 2009
    Location:
    Austin
    In defense of Ich, if his only other experience is Royal Mail then maybe Italian post is an improvement.
     
  16. AmericanGent

    AmericanGent Well-Known Member

    Messages:
    667
    Joined:
    Dec 30, 2012
    Location:
    Florida, unfortunately
    Even using our military FPO it takes at least 2 weeks, sometimes more. Don't worry too much yet!
     
  17. Dr No

    Dr No Well-Known Member

    Messages:
    120
    Joined:
    Feb 11, 2009
    It will arrive. Dont worry.
     
  18. AmericanGent

    AmericanGent Well-Known Member

    Messages:
    667
    Joined:
    Dec 30, 2012
    Location:
    Florida, unfortunately
    Any news on the package? The gifts I sent to the States have just arrived after 2 weeks via USPS.
     
  19. spidercan

    spidercan Well-Known Member

    Messages:
    744
    Joined:
    May 24, 2009
    Nothing yet. I'm going to check my post office again today
     
  20. AmericanGent

    AmericanGent Well-Known Member

    Messages:
    667
    Joined:
    Dec 30, 2012
    Location:
    Florida, unfortunately
    The Italians are fond of their coffee/smoke breaks so everything takes longer here. I'm sure it will be coming soon!
     

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