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Meermin Mallorca Shoes

Discussion in 'Classic Menswear' started by asturiano, Dec 5, 2011.

  1. strangedream

    strangedream Well-Known Member

    Messages:
    85
    Joined:
    Dec 5, 2011
    Location:
    Somewhere over the rainbow where you can get drunk
    Hmm. It's been more than a week (including) the weekend since my inquiry. Maybe I need to shoot them a question again if I don't hear back by this week...
     
  2. NAMOR

    NAMOR Well-Known Member

    Messages:
    20,575
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    Sep 3, 2010
    Location:
    Heavenly & Northstar
    Meermin needs to raise prices or hire more help or both.
     
  3. cbfn

    cbfn Well-Known Member

    Messages:
    2,032
    Joined:
    Dec 8, 2010
    Location:
    Norway
    

    [​IMG]
     
    1 person likes this.
  4. tv2177

    tv2177 Well-Known Member

    Messages:
    2,016
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    Nov 15, 2010
    

    +1

    price raises are not cool at this point.
     
  5. advan031

    advan031 Well-Known Member

    Messages:
    226
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    Apr 6, 2006
    

    I always get a response from Jose within hours of my inquiry/questions. It took Sandro a day to send me an invoice, so far I've been impressed with their response time.
     
  6. New Shoes1

    New Shoes1 Well-Known Member

    Messages:
    4,047
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    Aug 18, 2011
    I suspect the variance in response times is based on how easy the questions are to answer. The easy ones get answered immediately and the ones that take more thought sit in the inbox until they can get to them. For what it's worth, I sent an inquiry on Monday but have not heard anything back as of yet. I suspect I fell in the PITA question category.
     
  7. zazaza

    zazaza Well-Known Member

    Messages:
    1,120
    Joined:
    Jan 20, 2009
    Location:
    boston, ma
    I emailed jose tuesday night and received a reply about 12 hrs later yesterday morning. (they have to sleep at some point, right?)

    since then he and I have gone back and forth about 7 times and Sandro just emailed me an invoice for my first two pairs of Meermin shoes about 30 min ago.

    considering how slammed they are I'd say that is pretty awesome.

    and yes, I'd venture to guess that the response times are based on how involved your questions are.
     
  8. madkap

    madkap Member

    Messages:
    16
    Joined:
    Jul 23, 2012
    Just got the fedex shipping notification email from Sandro! Paid on 7/25, will arrive on 8/8. Not bad at all. Will of course post obligitory unboxing pictures of my captoe oxfords and double monks, both in black.
     
  9. j ingevaldsson

    j ingevaldsson Well-Known Member

    Messages:
    1,195
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    Aug 24, 2011
    And have to pay shipping and risk customs plus extra FedEx fees and other weird extra costs? Doesn't sound too clever.
     
    Last edited: Aug 2, 2012
  10. Bertel

    Bertel Well-Known Member

    Messages:
    112
    Joined:
    Feb 21, 2012
    Location:
    Germany
    Got confirmation from José today (again excellent communication) - my light tan brogued wholecuts MTO (Linea Maestro on the Vil last) will ship on Monday. Shouldn't take too long within Europe - expect some pictures soon ;)
     
  11. newtoshoes

    newtoshoes Well-Known Member

    Messages:
    57
    Joined:
    Aug 2, 2012
    Location:
    Germany
    Hi all!

    I am new in this board as well as I am to better shoes.

    I sent a request via the web form two days ago. So far, I haven't received an answer. I asked for general advice on fitting lasts and size based on my foot dimensions. According to what I read in this thread, this kind of request is normally answered quite fast. Maybe I will start a new inquiry on Monday if I haven't received a reply until then.

    Or should I use a specific mail address for my requests? I couldn't find one on the website.

    Thanks in advance and best regards from Germany
     
  12. Orgetorix

    Orgetorix Well-Known Member

    Messages:
    3,047
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    Jul 5, 2007
    Location:
    Louisville, KY
    Glad to see expectations here are tracking with SF norms.
     
  13. NAMOR

    NAMOR Well-Known Member

    Messages:
    20,575
    Joined:
    Sep 3, 2010
    Location:
    Heavenly & Northstar
    i want to buy Meermin and then raise prices by 15% across the board. Then promote Pepe and Jose to sales managers and hire 5 people underneath them while simultaneously contracting a web design team to enable the site to take orders. Also would expand capacity by 15-20% in the coming year.

    all this just to prevent posts like this:

    "i paid and then stopped receiving responses. are they robbing me?"
    "its been 2 days and I havent received a response"
    "its been 3 days and I havent received a response"
    "please tell me everything about every last and model"
    "its been 4 days..."
     
    2 people like this.
  14. akg101

    akg101 Active Member

    Messages:
    25
    Joined:
    Sep 24, 2008
    Spoke with Jose a few days ago.. Great service, very cordial..

    Unfortunately, I was asking about sizing and wasn't able to get a definitive answer..

    Can anyone suggest how large or small some of the lasts go?

    Particularly, I'm looking at New Rey, Ana and Hiro lasts.

    I don't have any dress shoes currently, since I lost a lot of weight, and as a result, my foot size shrunk by almost a full size.

    Currently wearing 9.5 US, but generally in sneakers and casual shoes. For a frame of reference, I wear a 9 in Clark's Desert Boots.

    If anyone is able to help me out here, I'd appreciate it.
     
  15. Kenjias

    Kenjias Member

    Messages:
    5
    Joined:
    May 12, 2012


    This is exactly what I found too. Common questions about payment and shipping was very quick. Asking about whether they had a certain design not on their website or tumblr, this took two reminders to finally get an answer a week later.
     
  16. cbfn

    cbfn Well-Known Member

    Messages:
    2,032
    Joined:
    Dec 8, 2010
    Location:
    Norway
    

    The reason they don't want to give a definitive answer is because everything is relative. Somebody wants their shoes snug, somebody want them a little looser. Some have high insteps, some have low. By saying "You're a size 9" they also feel obligated to pay for return shipping if the shoes does not fit according to your demands. It seems like a lot of people here think that the guys from Meermin are magicians and can perfectly spot your size.

    The New Rey, Ama and Hiro are different. The general consensus here is that you should size half a size up from the Hiro and Ama to the New Rey. Sneakers are the worst to measure, I'm a size 7 in Hiro last, size 8 US in AE's #5 last and size 9 in my Nike Free Runs. I would advise you to try on some higher quality shoes, and depending on where you live this may be everything from AE to Loake to Carmina.

    Everybody seeking help for sizing, please understand that there is no such thing as a definitive answer, some lasts may fit you badly even if they are in the right size as it all depends on multiple of variables.
     
    Last edited: Aug 2, 2012
    5 people like this.
  17. Zarium

    Zarium Well-Known Member

    Messages:
    276
    Joined:
    Dec 19, 2011
    Location:
    GMT+8
    ^ Exactly. And when they don't fit, people complain and whine how their customer service is bad, and fault them entirely.
     
  18. Engi

    Engi Well-Known Member

    Messages:
    343
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    Feb 3, 2007
    

    I fully agree, NO price increase
     
  19. newtoshoes

    newtoshoes Well-Known Member

    Messages:
    57
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    Aug 2, 2012
    Location:
    Germany
    Not everyone posting comments like those is automatically complaining about "bad" service. But the obviously different treatment of some customers (or requests) might raise the question if the own request was lost, accidentally deleted or whatever. Moreover, those comments serve as a benchmark for other requests. As a board like this should generally serve the exchange of information of all kinds about certain topics, I don't think you should worry about the comments too much. :)

    Best regards
     
  20. dsc

    dsc Active Member

    Messages:
    26
    Joined:
    May 12, 2011
    I've sent multiple emails to both Pepe and Jose, received replies straight away or after longer periods (anything from 2-8 days). What you have to realise is that it's a rather small company and in busy periods they might be slower to reply, so give them a week or so before dropping them another email. As far as last selection goes it's quite hard to suggest something without knowing what fit you like, or what your feet are like. If you're asking about fit, at least say that your have a normal / high instep, wide/narrow ball of foot and so on, anything they can relate to.

    Regards,
    dsc.
     

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