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Jantzen, Reliable at last?

Discussion in 'Classic Menswear' started by Get Smart, Jul 25, 2007.

  1. stickonatree

    stickonatree Well-Known Member

    Messages:
    3,067
    Joined:
    Nov 8, 2006
    If it would get my shirts in a couple weeks, or even a month, I'd gladly pay an extra $10-$15 a pop.

    ditto!

    any HKers in here?
     
  2. CaptChaos

    CaptChaos Well-Known Member

    Messages:
    247
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    Oct 20, 2004
    Location:
    Vancouver, BC
    If it would get my shirts in a couple weeks, or even a month, I'd gladly pay an extra $10-$15 a pop.

    Me too!
     
  3. maxnharry

    maxnharry Well-Known Member

    Messages:
    1,398
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    Feb 26, 2005
    Randomly, Ricky e-mailed me yesterday saying he got my order and was on top of everything. I wonder if he had just been swamped for a while with the move and is now catching up with internet orders. Either way, unless this new shirt is perfect, this is my last order.

    Interesting that he called-still think he has no interest in Internet business. Not sure what percentage of his total it represents, but certainly for a tiny increase in price he could bring someone on to receive the orders and keep them on track. Clearly he's leaving money on the table here, but maybe its money that he doesn't want or need.

    I am starting to think that he is trying to cultivate some Turnbull and Asser mystique with the horrific customer service. From what I've read here customers pay many times more money to T&A for even worse customer service.
     
  4. briancl

    briancl Well-Known Member

    Messages:
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    Feb 17, 2005
    Location:
    Chicago
    Ordered on August 8th, email received August 11th, "Will send asap".
     
  5. Connemara

    Connemara Well-Known Member

    Messages:
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    Mar 9, 2006
    Ordered on August 8th, email received August 11th, "Will send asap".

    wow. I might have to try an order.
     
  6. briancl

    briancl Well-Known Member

    Messages:
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    Feb 17, 2005
    Location:
    Chicago
    wow. I might have to try an order.

    My first attempt was summer of '05, but I never received an email or any indication that my shirt order was received, and I never received a shirt. My card wasn't charged, so it wasn't a big deal to me at the time. I've been a bit transient since then, so I didn't want to place an order not knowing where I'd be living a few months out, but now I'm settled in for at least 12 months... I think Ricky can get me a couple orders between now and then.
     
  7. boo

    boo Well-Known Member

    Messages:
    665
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    Mar 26, 2006
    Location:
    NJ
    I'm curious what's the longest time that has elapsed for people that have ordered and actually received a shirt? Anyone receive their shirts after 3-4 months? I'm guessing that when Ricky gets backlogged he ignores orders that he's unable to fulfill beyond a certain time from when the order was placed. I'm wondering if there's still hope for my order placed in April.
     
  8. DocHolliday

    DocHolliday Well-Known Member

    Messages:
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    Apr 21, 2005
    Location:
    Tombstone
    I'm curious what's the longest time that has elapsed for people that have ordered and actually received a shirt? Anyone receive their shirts after 3-4 months? I'm guessing that when Ricky gets backlogged he ignores orders that he's unable to fulfill beyond a certain time from when the order was placed. I'm wondering if there's still hope for my order placed in April.

    Three to four months used to be the regular waiting period, in my experience.
     
  9. struan87

    struan87 Member

    Messages:
    18
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    Jul 17, 2007
    I received an email from Ricky this weekend. I sent payment info and dropped the fact that I need the shirt for my wedding [​IMG] Hopefully that will skew the odds in my favor a bit.
     
  10. kali77

    kali77 Well-Known Member

    Messages:
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    Apr 11, 2006
    A world record was broken today[​IMG] 12 shirts ordered from Ricky at Jantzen on 07/20/2007 and arrived exactly one month later 08/20/2007............[​IMG]

    [​IMG]
     
  11. lawyerdad

    lawyerdad Well-Known Member

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    Wow, congrats. Today I received for shirts that I ordered on two different dates in March (in the interim I had inquired about the status, Ricky had responded by apologizing and saying he'd misplaced the order, then when I sent him the details said they were out of a couple of the fabrics and asked me to pick replacements, then in July confirmed receipt of the new details).
    I won't try these on to check the fit until I get home tonight, but the fabrics (3 of the 4 are from their new stock) are great.

    I still have another order from late June floating out there somewhere.

    Kali, you're a braver man than I ordering 20 at once. I tend to spread mine over multiple orders to spread the risk in case something goes wrong.
     
  12. kali77

    kali77 Well-Known Member

    Messages:
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    Wow, congrats.

    Kali, you're a braver man than I ordering 20 at once. I tend to spread mine over multiple orders to spread the risk in case something goes wrong.


    It is actually 12, but I completely see your point. However I have ordered atleast four times previous to this order and have never had any issues with the measurements, fabric choice, etc... I think I may just be lucky. I am done with shirts for a few months. Then maybe another order in Jan. Have my eyes pasted on a few pairs of shoes[​IMG]
     
  13. lawyerdad

    lawyerdad Well-Known Member

    Messages:
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    Mar 10, 2006
    It is actually 12, but I completely see your point. However I have ordered atleast four times previous to this order and have never had any issues with the measurements, fabric choice, etc... I think I may just be lucky. I am done with shirts for a few months. Then maybe another order in Jan. Have my eyes pasted on a few pairs of shoes[​IMG]

    You mean you ordered 20 and got 12? [​IMG]

    I've twice had minor issues (such as the wrong cuffs when I chose a different cuff than I had on a previous order) that were no big deal but made me reluctant to order too many shirts at once. Also, if I have in mind a couple of different styles I break the orders up and separate them in time a bit, as I get the impression that the specifics of new orders are not always read carefully. But on balance, for shirts I buy on a whim and don't need right away, I'm a happy customer.
    By the way, I can now endorse Jantzen 2313 and Jantzen 2177.
     
  14. kali77

    kali77 Well-Known Member

    Messages:
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    You mean you ordered 20 and got 12? [​IMG]

    But on balance, for shirts I buy on a whim and don't need right away, I'm a happy customer.


    LOL[​IMG]

    The last sentence I believe hit's the nail on the head in the case of Jantzen. Not needing right away, that is. I think at this point, for me it is fun ordering and then one day...Boom a nice package from HK arrives.
     
  15. coachvu

    coachvu Well-Known Member

    Messages:
    628
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    Apr 10, 2006
    A world record was broken today[​IMG] 12 shirts ordered from Ricky at Jantzen on 07/20/2007 and arrived exactly one month later 08/20/2007............[​IMG]

    [​IMG]

    This sort of stuff pisses me off. Not only does it take forever for some people to get their shirts, but Ricky doesn't seem to use any sort of queue. Why have I not received my shirt ordered in January but you get yours in one month? I know it's part of the Jantzen experience, but I would love to learn the method behind the madness.
     
  16. lawyerdad

    lawyerdad Well-Known Member

    Messages:
    21,808
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    Mar 10, 2006
    LOL[​IMG]

    The last sentence I believe hit's the nail on the head in the case of Jantzen. Not needing right away, that is. I think at this point, for me it is fun ordering and then one day...Boom a nice package from HK arrives.


    Agreed. Christmas in August! Brightens up the work day.[​IMG]
     
  17. water

    water Well-Known Member

    Messages:
    389
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    Jan 19, 2004
    I agree completely. I ordered in March, asked for the shirt to be ready for June (for an event). I have e-mailed frequently, called and been hung up on, called and been told "right away", but still nothing.

    Of course, I would say there is no method to the madness. Utter chaos is my guess. One could probably write a dissertation on chaos theory with Jantzen as a principle application.
     
  18. stickonatree

    stickonatree Well-Known Member

    Messages:
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    ricky came through for me after 1 email:
    [​IMG]
     
  19. globetrotter

    globetrotter Well-Known Member

    Messages:
    20,605
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    Sep 28, 2004
    Location:
    greater chicago
    what is their new address - I will be in in hong kong next week, and planed on getting some clothes.
     
  20. maxnharry

    maxnharry Well-Known Member

    Messages:
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    I received an email from Ricky this weekend to inform that they were in receipt of my order and asked for a second fabric choice as my original was out of stock. I post this as it hasn't happen often and is hopefully a sign of improving customer service.

    Will let you know when the shirts arrive.
     

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