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Jantzen, Reliable at last?

Discussion in 'Classic Menswear' started by Get Smart, Jul 25, 2007.

  1. DocHolliday

    DocHolliday Well-Known Member

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    Apr 21, 2005
    Location:
    Tombstone
    Heidegger, Heidegger was a boozy beggar who could drink you under the table.
     
  2. Rolo

    Rolo Well-Known Member

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    464
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    Aug 14, 2006
    Location:
    Raleigh, NC, USA
    Or a la Schrödinger, your shirts are both on the way and have not been made. They are in a state of quantum superposition. However, if you interfere by asking about them they will revert to only one of the two states.

    It looks like we just need to find another good, but unreliable, shirtmaker that is entangled with Ricky at a quantum level.
     
  3. AldenPyle

    AldenPyle Well-Known Member

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    Apr 5, 2007
    A couple of months ago, they mentioned that they were changing the location of the factory. But that has been done for some time. I ordered some shirts on Tuesday and they did not mention that they were moving in the near future.
     
  4. struan87

    struan87 Member

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    18
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    Jul 17, 2007
    Well, I called them last night (about an hour after they opened for the day) and was less than impressed. Once I told the guy that I had placed an internet order, he asked me to call back later and hung up.
     
  5. maxnharry

    maxnharry Well-Known Member

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    Feb 26, 2005
    Well I think Ricky's Internet shirt business is dead, whether he realizes it or not and I think all of us would appreciate at least a "sorry, we're not taking online orders anymore". Whatever is causing the issue, it is becoming tiresome to address whatever issue they claim is holding up the order because another issue will arise once the previous issue is addressed.
     
  6. coachvu

    coachvu Well-Known Member

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    Apr 10, 2006
    I placed my third order in January and was charged in April. Ricky told me in June that he had lost my measurements. I asked for a refund, which he promised but never delivered. I just found out today that Visa won't help me with the credit card dispute since it's been over 90 days. No more Jantzen for me. Even when I call, some guy just mumbles something unintelligible and hangs up. I guess I'll start saving up for a Cego order.
     
  7. Gong Tao

    Gong Tao Well-Known Member

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    Nov 29, 2006
    If you are trying to call Jantzen, I would suggest doing it at 8 or 9 pm HK time. When I had a fitting, they had me come at 9 pm. David told me he is in the shop until midnight. The shop is empty in the evening and they will have time to talk to you. If you call during normal business hours, it is guaranteed that they will be swamped with live customers at the time they are trying to talk to you.

    I was going to order some more shirts, but it looks like it will be quicker to wait until I visit HK again.
     
  8. AldenPyle

    AldenPyle Well-Known Member

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    They are moving at the end of August.
     
  9. mrphrog

    mrphrog Well-Known Member

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    Jun 16, 2007
    Location:
    Hong Kong
    Anyone know the new address?
     
  10. kali77

    kali77 Well-Known Member

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    Well I placed an order for 12 shirts despite all the mess that is going on. The ordered was placed on 07/20 and I just got an email from Ricky stating he received the order and it would go out ASAP. So maybe there is hope left, or I just got lucky. By the way this is my 5th order with Jantzen, and I have had no problems thus far other than the 3-4 month turn around which is not really a problem for me.
     
  11. stickonatree

    stickonatree Well-Known Member

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    ^tell us how this one goes! and post pics!
     
  12. coachvu

    coachvu Well-Known Member

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    Randomly, Ricky e-mailed me yesterday saying he got my order and was on top of everything. I wonder if he had just been swamped for a while with the move and is now catching up with internet orders. Either way, unless this new shirt is perfect, this is my last order.
     
  13. kali77

    kali77 Well-Known Member

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    ^tell us how this one goes! and post pics!

    Will do...and will do. Keeping my fingers crossed.
     
  14. drizzt3117

    drizzt3117 Well-Known Member

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    Orange County, CA
    4 months 10 days 8 inbound emails, not one return email.
     
  15. nate10184

    nate10184 Well-Known Member

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    Oct 31, 2006
    Location:
    NY, NY
    Am I crazy to send one of my shirts to duplicate?

    I have one RL that is an excellent fit but an ugly color that I could stand to part with for a few months, has anyone had experience sending shirts to Jantzen to duplicate?

    Turnaround time is less of a concern than losing my shirt. Thanks.
     
  16. coachvu

    coachvu Well-Known Member

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    I had no problem sending them a shirt. It may actually help facilitate the whole process.
     
  17. Gong Tao

    Gong Tao Well-Known Member

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    Nov 29, 2006
    Am I crazy to send one of my shirts to duplicate?
    Yes. I love Jantzen, but they are famous for poor customer service. I would not send them a shirt that I really wanted to get back.
     
  18. coachvu

    coachvu Well-Known Member

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    Yes.

    I love Jantzen, but they are famous for poor customer service. I would not send them a shirt that I really wanted to get back.


    I'd be more concerned about the postal service losing the shirt either to or from Hong Kong than Ricky never returning the shirt. Of course, there's a risk either way. However, if the shirt is that ugly, it may not be that big of a loss.
     
  19. Toiletduck

    Toiletduck Well-Known Member

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    Mar 12, 2006
    How much would you guys pay extra for an intermediary person to help handle Jantzen orders?

    (not that I'd handle them, I get off work way after Jantzen closes, but I'm sure others wouldn't mind)
     
  20. DocHolliday

    DocHolliday Well-Known Member

    Messages:
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    Location:
    Tombstone
    How much would you guys pay extra for an intermediary person to help handle Jantzen orders?

    (not that I'd handle them, I get off work way after Jantzen closes, but I'm sure others wouldn't mind)


    If it would get my shirts in a couple weeks, or even a month, I'd gladly pay an extra $10-$15 a pop.
     

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