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Issues with Edward Green Service. Somewhat resolved. UPDATE 4/5

Discussion in 'Classic Menswear' started by rebel222, Feb 19, 2011.

  1. JohnnyCrockett

    JohnnyCrockett Well-Known Member

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    This is garbage. Get free shoes out of this for the markings on your shoes and the crappy overall experience. Should not be the case with $1200 shoes.

    Maybe so, but it just is.

    I'm too lazy to go dig it up, but there have been threads on SF (maybe from a few years ago) which discuss the risk in dealing with recrafting and special orders, even with EG. Many people order X and get Y or send in for recrafting as A and get recrafting as B. Others sometimes just get back stuff which has a few dings (like the OP). It just happens.

    I agree, get some form of compensation but, in the future, don't expect miracles from recrafting.
     
  2. bengal-stripe

    bengal-stripe Well-Known Member

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    That is bullfuckingshit with the edge dressing right there. I would have went apeshit.

    I’m not sure how these stains could have happened. EG, like most factories, wrap their shoes in plastic foil throughout all the stages of production.

    Here a shoe gets the sole and welt inking applied, still wrapped in it’s protective plastic:

    [​IMG]

    Contact the factory, not the shop!

    Still taken from this video

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  3. Redwoood

    Redwoood Well-Known Member

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    You're not overreacting at all.
    If anything you are rather calm about this.

    They basically botched up every single task they had to perform, including the one they didn't have to perform.
    Some could be attributed to misunderstandings.

    But to send back the Chelseas in this condition? That's just sloppy sub-sub-par workmanship.
    They probably didn't feel like wrapping the uppers properly. Lazy.
    To provide some perspective, these shoes in their current condition wouldn't even make the cut as the much-maligned AE Seconds. Appalling.
     
  4. NORE

    NORE Well-Known Member

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    was the gentleman you corresponded with Chris Gumbs by any chance?

    I would expect them to make this right. True, with almost any other maker this is to be expected, but with EG? Hell to the naw. Save creasing, your shoes should come back like a new pair. And their new pairs don't look anything like this. I have owned several pairs and never once remotely had an issue like this.

    Especially with their prices rising exorbitantly.
     
  5. Sixers_610

    Sixers_610 Well-Known Member

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    That's messed up. Those are gorgeous shoes either way.
     
  6. Bentley

    Bentley Well-Known Member

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    I think this is very poor service for such an expensive pair of shoes. I'd expect a free pair of shoes out of it.

    Let us know how it goes. I've been thinking about buying a pair of EG's but stories such as this put me off.
     
  7. bringusingoodale

    bringusingoodale Well-Known Member

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    Someone made a mistake alright.

    Anyway, I don't usually get the pleasure you guys get when seeing nice shoes, but wow, those are some wonderful looking shoes. They look sleek without looking gimmicky.
     
  8. NORE

    NORE Well-Known Member

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    I don't know about a free pair but I would certainly expect them to make it right.
     
  9. rebel222

    rebel222 Well-Known Member

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    So it seems that the consensus is that I'm not getting worked up over nothing. NORE, I had been communicating with Christopher Grumbs, the Jermyn St store manager. He was very nice every time that I communicated with him. He is bad about returning emails, however.

    I am worried that they will think I'm a complainer. One of the emails that Chris did not reply to was about purchasing a new pair of shoes. My shoes were off for a recraft during EGs winter sale. I inquired about purchasing a new pair, so maybe they could send me 3 pair back, instead of 2. That was one of the emails that went unanswered. I sent Chris and email indicating that I was less than satisfied with the service to date (before I received my shoes). I also indicated that one of my emails that was unanswered was about purchasing additional shoes. This "complaint" email also went unanswered. Needless to say, I didn't purchase another pair because they never answered my inquiry about purchasing.

    Does anyone have the contact info for the factory? I would like to message them to see about a resolution. I am hesitant to send any shoes back because of the expense of int'l postage. I spent around $140 just on postage to and from the factory for the Chelseas and Westminsters.
     
  10. SpooPoker

    SpooPoker Well-Known Member

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    I think its time to be asking for someone higher ups email AND phone number. This needs to be ended on email and moved to phone calls.
     
  11. Bentley

    Bentley Well-Known Member

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    I'm no expert on shoe repairs but after reading about your experience would, in hindsight, it have been easier to simply have the work done at a local shoe repair shop?
     
  12. Dewey

    Dewey Well-Known Member

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    Ever since EG started selling through J. Crew and using union labor, their QC has been on the slide.
     
  13. SpooPoker

    SpooPoker Well-Known Member

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    Ever since EG started selling through J. Crew and using union labor, their QC has been on the slide.

    What EG's were made for J.Crew???
     
  14. pebblegrain

    pebblegrain Well-Known Member

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    Ever since EG started selling through J. Crew and using union labor, their QC has been on the slide.

    It's probably due the the MLK holiday and all the Afro Americans that work there
     
  15. w.o.e.is.me.

    w.o.e.is.me. Well-Known Member

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  16. Dewey

    Dewey Well-Known Member

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    What EG's were made for J.Crew???
    I don't know, I learned to talk that way from the Alden thread. Am I doing it wrong??
     
  17. SpooPoker

    SpooPoker Well-Known Member

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    I don't know, I learned to talk that way from the Alden thread. Am I doing it wrong??

    Alden made for J.Crew... but not EG!
     
  18. forex

    forex Well-Known Member

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    Alden made for J.Crew... but not EG!

    Dewey is right,ever since EG started selling thru J.Crew,its quality has gone shit.
     
  19. CYstyle

    CYstyle Well-Known Member

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    no excuses for poor recraft and edge dressing, but how many emails have you sent, and why did you send so many?
     
  20. pebblegrain

    pebblegrain Well-Known Member

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    Dewey is right,ever since EG started selling thru J.Crew,its quality has gone shit.

    The 888 Dover NSTs in Ravello were the shit though. Matched my Baracuta G7 perfectly
     

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