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Indochino suits?

Discussion in 'Classic Menswear' started by crease, Jan 4, 2008.

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  1. LorenzL

    LorenzL Well-Known Member

    Messages:
    370
    Joined:
    Mar 25, 2010
    hi guys, I have followed this thread any many others for quite some while on the internet. Finally, I have ordered my suit from Indochino last week and now I'm waiting for it to arrive any day. I have noticed that Indochino reviews and forum threads are all over the internet, often outdated and hard to find.

    Thus, I made both a Twitter account and a Blog with the aim to have an up-to-date link list about Indochino discussions on the web and also to keep reviewing and posting information about Indochino suits. The blog should be something like a first stop for potential Indochino customers to form an opinion and get helpful advice before their purchase. I am hoping that this is a valuable service and perhaps some of you might want to check it out or contribute (contact me with photos, reviews, problems!, etc.).

    I hate nothing more than weirdos spamming message boards with their blogs, but I believe this is a bit different and actually makes sense. If not, pls comment here and I will remove it again!

    http://indochino-review.blogspot.com/
    http://twitter.com/indochinoreview
     
  2. 1337some0ne

    1337some0ne Member

    Messages:
    7
    Joined:
    Feb 5, 2010
    I ordered my first Indochino suit a couple of days ago and I'm just wondering how long I can expect it to take with the standard delivery option. Is the time frame they give on the website accurate or am I likely to get my suit sooner or later than those guidelines? My other question is regarding fit so I'm not sure if anyone will be able to answer this being as the fit of an outfit is rather subjective. Anyway, I put my real measurements in to the form (with no adjustments) so is the suit likely to fit well from this or is it likely that I'll have to have a lot of alterations made?

    Thanks in advance.
     
  3. LorenzL

    LorenzL Well-Known Member

    Messages:
    370
    Joined:
    Mar 25, 2010
    I ordered my first Indochino suit a couple of days ago and I'm just wondering how long I can expect it to take with the standard delivery option. Is the time frame they give on the website accurate or am I likely to get my suit sooner or later than those guidelines? My other question is regarding fit so I'm not sure if anyone will be able to answer this being as the fit of an outfit is rather subjective. Anyway, I put my real measurements in to the form (with no adjustments) so is the suit likely to fit well from this or is it likely that I'll have to have a lot of alterations made?

    Thanks in advance.


    normally you are guaranteed to have your suit at your doorstep within 2 weeks from ordering, but according to the website it takes a bit longer at the moment, due to their rapid growth. I think they said it will take 21-28 days now.

    regarding the fit, I put in the real measurements too and I'm curious how it will work out - I am quite sure that my local tailor will have to change some things - but for the next order it should be fine with the changed measurements [​IMG]
     
  4. coltboy75

    coltboy75 Well-Known Member

    Messages:
    404
    Joined:
    Jul 29, 2009
    So here is my situation. In late March I went to Indochino to place my first order using the promo code redflagdeal (25% off, free shirt, free tie). Everything looked good, but before I submitted the order, I saw the Tailor's Kit. I ordered the Tailor's Kit and it arrived fast. I went back to my shopping bag and the code was no longer valid! I e-mailed customer service and they said it expired on March 28 and because of the recent growth, they felt they no longer needed to offer incentives to sell their product. This is disappointing as I had the shopping bag full before the disocunt expired and they can tell I want to do business because I ordered the Tailor's Kit and have a $29 credit that expires in 29 days. I also had no idea teh code was expiring on March 28 or I would have used it. We have communicated back and forth they did give my a promo code that is 20% of the suit.

    Do you think it is unreasonable to be upset? My knee jerk reaction to to get a pair of cufflinks with my credit from the Tailor's Kit and wash my hands of Indochino because their customer service will not work with me. Modern Tailor would have made they exception....Please advise.
     
  5. LorenzL

    LorenzL Well-Known Member

    Messages:
    370
    Joined:
    Mar 25, 2010
    So here is my situation. In late March I went to Indochino to place my first order using the promo code redflagdeal (25% off, free shirt, free tie). Everything looked good, but before I submitted the order, I saw the Tailor's Kit. I ordered the Tailor's Kit and it arrived fast. I went back to my shopping bag and the code was no longer valid! I e-mailed customer service and they said it expired on March 28 and because of the recent growth, they felt they no longer needed to offer incentives to sell their product. This is disappointing as I had the shopping bag full before the disocunt expired and they can tell I want to do business because I ordered the Tailor's Kit and have a $29 credit that expires in 29 days. I also had no idea teh code was expiring on March 28 or I would have used it. We have communicated back and forth they did give my a promo code that is 20% of the suit.

    Do you think it is unreasonable to be upset? My knee jerk reaction to to get a pair of cufflinks with my credit from the Tailor's Kit and wash my hands of Indochino because their customer service will not work with me. Modern Tailor would have made they exception....Please advise.


    I'd be upset as well in your case - even if it's not a lot of money it's just very unlucky. Especially if the promo code was announced to be valid until the 29th according to red flag deals. I don't quite understand their reaction, it would not cost them that much to give you the 25% plus shirt...that said, the 20% seem like a decent compromise to me and I'd probably still go ahead and order.
     
  6. mjc

    mjc Well-Known Member

    Messages:
    193
    Joined:
    Oct 26, 2009
    Location:
    Ottawa Canada
    I would say that life is too short to get angry about expired coupons...

    They did not act dishonourably, nor did you. It just didn't work out.

    These coupon codes re-appear every few months, for the patient.

    - Mike
     
  7. Quatsch

    Quatsch Well-Known Member

    Messages:
    630
    Joined:
    Feb 1, 2008
    Well I just got my suit and it looks mostly good except for one major problem - the shoulders are massively too big, probably a full inch to inch and a half. I went back to the website and checked my measurement profile and on the shoulders measurement it says 19 inches, which perplexes me because I *very* distinctly remember measuring and entering 18 inches for the shoulders. Do you think they changed it due to what they thought sounded right? I can't imagine why, 18 inch shoulders/39 inch chest sounds pretty normal.

    Now the problem is that they say on the alterations guide that the shoulders can be adjusted up to 2 inches, but I was under the impression that you couldn't adjust the shoulders without it looking pretty funky. Confirm/deny?


    Also the navy fabric really is lightweight. A bit too lightweight.
     
  8. LorenzL

    LorenzL Well-Known Member

    Messages:
    370
    Joined:
    Mar 25, 2010
    Well I just got my suit and it looks mostly good except for one major problem - the shoulders are massively too big, probably a full inch to inch and a half. I went back to the website and checked my measurement profile and on the shoulders measurement it says 19 inches, which perplexes me because I *very* distinctly remember measuring and entering 18 inches for the shoulders. Do you think they changed it due to what they thought sounded right? I can't imagine why, 18 inch shoulders/39 inch chest sounds pretty normal.

    Now the problem is that they say on the alterations guide that the shoulders can be adjusted up to 2 inches, but I was under the impression that you couldn't adjust the shoulders without it looking pretty funky. Confirm/deny?


    Also the navy fabric really is lightweight. A bit too lightweight.


    Would be weird if they change around the settings, right? To make sure I printed my original measurements so I can compare once I got the suit. Changing it would be weird indeed, I have similar measurments (18 shoulders, 38 chest). I'd love to see some pictures if you have time?
     
  9. Quatsch

    Quatsch Well-Known Member

    Messages:
    630
    Joined:
    Feb 1, 2008
    Would be weird if they change around the settings, right? To make sure I printed my original measurements so I can compare once I got the suit. Changing it would be weird indeed, I have similar measurments (18 shoulders, 38 chest). I'd love to see some pictures if you have time?
    At work now but I'll try to put some up this evening. For what its worth, I do have access to an apparently very talented little old lady that my uncle uses for alterations. On Easter sunday she was telling me she took apart the suit he was wearing and trimmed it up on the sides and the fit was really great, so hopefully she can work some wonders with it.
     
  10. Quatsch

    Quatsch Well-Known Member

    Messages:
    630
    Joined:
    Feb 1, 2008
    Okay so my first assessment was overly optimistic. I think the pants are fine. The suit has problems in the shoulders and sleeves. I requested a soft shoulder and while the shoulder itself has little or no padding, the top of the sleeve seems to have a fair bit, and I'm unsure about the effect this creates. But yeah, like I said the shoulders are prettty big. In a couple of these pictures I tried to indicate the distance between my shoulder joint actually ends and the shoulder of the jacket - the place where the seams running from your neck down meet the sleeve seam. The sleeves are too big in between the shoulder and the forearm. Probably all the way down. How do you guys think I should handle this? Salvageable? Also - the sleeves are unhemmed - i just rolled them back in a bit, and sorry, I guess my mirror is dirty. [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG]
     
  11. TheWraith

    TheWraith Well-Known Member

    Messages:
    4,882
    Joined:
    Jan 21, 2009
    Location:
    Australia
    Shoulders are clearly too wide.
     
  12. voice

    voice Member

    Messages:
    6
    Joined:
    Apr 6, 2010
    agreed, haha they are far too wide.
     
  13. senseiireland

    senseiireland Member

    Messages:
    7
    Joined:
    Oct 13, 2006
    Yikes. I am not expecting the suit to be perfect, but I hope mine turns out a bit better than that. I'm also disappointed that they're having shipping difficulties. With the allure of 2 weeks to doorstep gone, I'm a bit uncomfortable with this entire process, particularly if I need to remake the suit. Hopefully, they'll look at my height (5'11") and weight (150lbs) and realize my measurements are accurate. There's no excuse for being more than an inch off, in my opinion... that updated blog entry frightens me. I'm already a bit annoyed that my suit hasn't arrive despite being sent to the tailor on the 28th... fingers crossed that it will all work out...
     
  14. cross22

    cross22 Well-Known Member

    Messages:
    4,315
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    Dec 26, 2009
    The sleeves seem too baggy as well.
     
  15. sharkw

    sharkw Member

    Messages:
    17
    Joined:
    Apr 6, 2010
    Location:
    Ottawa
    New member here, I made my first order with Indochino using the coupon code on March 25, got in just before it was canceled. Pretty soon after they sent the e-mail talking about the recent growth which would affect times for concierge responses, and changed the turnaround times for new orders to 21-28 days. However, they haven't mentioned whether my order's been changed, so it should be interesting to see whether they can meet the 2-week shipping guarantee in my case (April 8). Last status indicates that my order's been "Sent to Tailor" and presumably still unshipped.

    Of course, I'm expecting my first suit to need alterations despite my very careful attempts to get detailed measurements. I put 18" for my shoulder measurement (which wasn't changed), but I only have a 35.25" chest and am 5'6", 140 lbs, so if they add anything at the shoulders the fit will probably be off. Actually, I suspect my 18" shoulder measurement may be too long - I did all my upper body measurements with a well-fitting dress shirt on as shown in the videos, but my only fitting suit jacket is less than 18" at the shoulders I believe.
     
  16. Quatsch

    Quatsch Well-Known Member

    Messages:
    630
    Joined:
    Feb 1, 2008
    Yes, the sleeves are baggy and the shoulders are comically huge. I'm unsure whether I should opt for a remake or just return it - I don't think any tailor can fix that, certainly not for $75
    New member here, I made my first order with Indochino using the coupon code on March 25, got in just before it was canceled. Pretty soon after they sent the e-mail talking about the recent growth which would affect times for concierge responses, and changed the turnaround times for new orders to 21-28 days. However, they haven't mentioned whether my order's been changed, so it should be interesting to see whether they can meet the 2-week shipping guarantee in my case (April 8). Last status indicates that my order's been "Sent to Tailor" and presumably still unshipped. Of course, I'm expecting my first suit to need alterations despite my very careful attempts to get detailed measurements. I put 18" for my shoulder measurement (which wasn't changed), but I only have a 35.25" chest and am 5'6", 140 lbs, so if they add anything at the shoulders the fit will probably be off. Actually, I suspect my 18" shoulder measurement may be too long - I did all my upper body measurements with a well-fitting dress shirt on as shown in the videos, but my only fitting suit jacket is less than 18" at the shoulders I believe.
    I think 18 inches on the shoulders would be pretty wide for 5'6, 140. I'm 5'9 149 and my shoulder measurement is 18".
     
  17. jefferyd

    jefferyd Well-Known Member

    Messages:
    1,434
    Joined:
    Aug 25, 2008
    Location:
    Rochester, NY
    From their web site: "Fused and stitched interlining. In addition to fused interlining, higher quality suits will add some additional threading to physically attached the fused interlining to your suit. Reducing the risk of bubbles, this option is standard among most mid to high quality suits. Indochino opts for this option."
    I have no idea what this means. And I should. Can someone scan the swatch of what they call the horsehair canvas?
     
  18. GucciMonster

    GucciMonster Well-Known Member

    Messages:
    127
    Joined:
    Feb 27, 2010
    Location:
    Toronto
    I'm new so maybe this is a stupid question - but why do people keep using indochino when it has such bad reviews? I never hear the same type of poor reviews concerning thick as thieves or that guy who visits from Hong Kong every once in a while...
     
  19. Redwoood

    Redwoood Well-Known Member

    Messages:
    1,610
    Joined:
    Jan 8, 2010
    I'm new so maybe this is a stupid question - but why do people keep using indochino when it has such bad reviews? I never hear the same type of poor reviews concerning thick as thieves or that guy who visits from Hong Kong every once in a while...

    My guess is they are cheap, have a return policy, and every once in a while their suits do come out ok.
     
  20. suiturself

    suiturself Well-Known Member

    Messages:
    77
    Joined:
    Oct 18, 2009
    So here is my situation. In late March I went to Indochino to place my first order using the promo code redflagdeal (25% off, free shirt, free tie). Everything looked good, but before I submitted the order, I saw the Tailor's Kit. I ordered the Tailor's Kit and it arrived fast. I went back to my shopping bag and the code was no longer valid! I e-mailed customer service and they said it expired on March 28 and because of the recent growth, they felt they no longer needed to offer incentives to sell their product. This is disappointing as I had the shopping bag full before the disocunt expired and they can tell I want to do business because I ordered the Tailor's Kit and have a $29 credit that expires in 29 days. I also had no idea teh code was expiring on March 28 or I would have used it. We have communicated back and forth they did give my a promo code that is 20% of the suit.

    Do you think it is unreasonable to be upset? My knee jerk reaction to to get a pair of cufflinks with my credit from the Tailor's Kit and wash my hands of Indochino because their customer service will not work with me. Modern Tailor would have made they exception....Please advise.


    I understand why you're upset. I think the best thing to do is to not give them your business, at least for now. Pretty soon they'll realize that the "recent growth" was because of the coupon, not because of them taking off and they'll be forced to announce more coupons.

    Based on the few reviews I've seen, it seems like quite a hassle since they don't seem to be able to get the fit even close on the first try.
     

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