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Herring Shoes - Experiences?

Discussion in 'Classic Menswear' started by the_sartorialist, May 5, 2010.

  1. DayTripper

    DayTripper Well-Known Member

    Messages:
    141
    Joined:
    Dec 19, 2012
    Location:
    Los Angeles, CA
    They know exactly what they're doing [​IMG]

    By the way, is it weird that I want nearly the exact same shoe, but in suede? Do other people buy similar shoes in suede and leather?
     
  2. Osiris2012

    Osiris2012 Well-Known Member

    Messages:
    1,746
    Joined:
    Nov 14, 2012
    Location:
    Brisbane
    yeah same, they don't have anymore Drakes so they offered 50pound refund or full refund and pick up via their dhl service. Really happy and impressed with their options and service.
     
  3. wurger

    wurger Well-Known Member

    Messages:
    2,887
    Joined:
    Jun 12, 2011
    Location:
    Sydney
    Good to hear mate!
     
  4. Vigilant

    Vigilant Well-Known Member

    Messages:
    139
    Joined:
    Jan 18, 2010
    Location:
    Chi
    For those of you in US that received shipments via DHL, were there any additional customs fees? Thanks!
     
  5. DayTripper

    DayTripper Well-Known Member

    Messages:
    141
    Joined:
    Dec 19, 2012
    Location:
    Los Angeles, CA
    I've alway gotten hit with DHL fees. I paid an $80 fee from DHL on my last pair and a friend of mine paid $30. In his case, it took 9 months for him to get the bill. I think mine took somewhere around 5 weeks.
     
  6. Frankbrown13

    Frankbrown13 Member

    Messages:
    9
    Joined:
    Aug 25, 2013
    Location:
    Glasgow
    I am looking to get a not that expensive pair of brown brogues to wear with navy suits and on casual fridays. Are the two below shoes an ok shade of brown or should I be looking for something slightly darker?

    Herring Haslemere
    [​IMG]
    Edinburgh
    [​IMG]
     
  7. CousinDonuts

    CousinDonuts Well-Known Member

    Messages:
    1,864
    Joined:
    Aug 27, 2010
    



    I received a pair in the USA from Herring via DHL 2 weeks back and did not have a customs charge. I also ordered a pair back in I think it was March and did not get a fee, also delivered by DHL. fingers crossed...

    By the way, DHL had a great service this time around, I received a text and phone call letting me know that if I wasn't home to leave a signed note on my door with the tracking number, and they would deliver.
     
  8. tdolly

    tdolly New Member

    Messages:
    2
    Joined:
    Sep 26, 2013
    My experience of when things go wrong


    Chat session started at 16:30:26
    Please be patient while you are being connected with an operator ...
     You are now chatting with Chris
     Chris: Welcome to Herring Shoes, how may I help You today?
    Tadhg: Order ID: 233702 Dear Chris In March of this year I bought a pair of Herring Shoes from your web site. When my shoes arrived with their individual bags and polish I was more than impressed with the quality of the product and the service and there and then committed to buying my shoes from Herring in the future. Today, much to my disappointment a hole appeared in the sole of my left shoe, this is not something I have experienced before and would like to know what you think I should do next. Please advise. Yours sincerely Tadhg
     Chris: Hello, after wear soles do tend to need replacement, especially leather soles. Now there are many things to consider when trying to work out how long a sole should last, but generally speaking they should last between 6 months and a year or longer if alternated
     Chris: If they have ever been wet and not been allowed to dry, then this also means the soles are likely to wear out quite quite quickly
     Chris: May I ask, have you been alternating your shoes at all Tadhg?
    Tadhg: Yes Chris, I have a collection of brogues, this is not soe
    Tadhg: This is not something I have experienced before,
     Chris: ok understood. Now i would like if possible to send them back to their manufacturer for you for a free resole and heel if they find they are faulty, which they do sound like they could be.
     Chris: as I say there are many variables, and Leather soles do wear quickly if they have been worn in wet conditions
    Tadhg: Not worn in wet conditions, home, car, office, car, home
     Chris: ok lets get them sorted for you. Could you possibly return them to us please, with a cover letter saying what you have told me and I shall get them sent off for you.
     Chris: Details on how best to return are here http://www.herringshoes.co.uk/faq.php#exchanges
     Chris: and please accept my apologies for this
    Tadhg: No Chris, I am not minded to write a letter and spend money sending a defective
    Tadhg: Pair of shoes to be repaired
    Tadhg: Expected much more from Herring
     Chris: I am offering to have them repaired comepltely free for you sir
     Chris: but I must of course have them here first, and the reason I ask you for a cover letter is we have many many returns come in to us and it is good if we know the full story, for who ever will deal with the return
     Chris: also, your delivery charges would be refunded. If this is an issues I can arrange for a free collection for you
    Tadhg: No Christ you are asking me to spend my time writing a letter explaining the failure of a Herring product and then to spend my money returning them tO Herring
    Tadhg: To be frank it would far easier to visit a shoes repairer
     Chris: yes, a very brief letter simply saying what we have discussed so obviously the person dealing with the return knows what is going on. I would not recommend any other cobbler repairing them, Cheaney would do a much better job and do it properly
     Chris: you can simply write ' BEING RETURNED AS FAULTY SOLE, AS DISCUSSED WITH CHRIS CLARK, TADHG DOLLY'
    Tadhg: Thank you for your offer Chris, it does however fall short of my expectations of Herring and I will not be availing of it.
     Chris: May I ask what you expected? As I see little more i could do for you sir
    Tadhg: To be fair I expected something exceptional as this is what I have experienced todate
     Chris: I am offering to collect the shoes for free, and get new soles and heels put on for you also free of charge. You would simply need to put them in a box for us with a cover letter so we know who had returned them. I am sorry if this does not meet your expectations
    Tadhg: Thank you for your time Chris
     Chris: Thank you Tadhg, please do let me know how you wish to proceed
    Tadhg: I am going to buy a new pair of shoes in my local shoe shop
     Chris: ok not a problem at all. Thank you
     
  9. Shawl Lapel

    Shawl Lapel Well-Known Member

    Messages:
    624
    Joined:
    Jun 18, 2011
    Location:
    Northern VA
    ^ Sounds pretty reasonable to me :confused:
     
    Last edited: Sep 27, 2013
    1 person likes this.
  10. Quadcammer

    Quadcammer Well-Known Member

    Messages:
    2,970
    Joined:
    Jul 10, 2010
    

    You sir are absolutely ridiculous. They went above and beyond, and you shit all over it like, well, a wanker.

    Chris, who I've dealt with before, was patient and helpful.

    Did you want a free handjob as well?

    jesus.
     
    7 people like this.
  11. RogerP

    RogerP Well-Known Member

    Messages:
    8,333
    Joined:
    Nov 1, 2012
    Location:
    Oakville, Ontario, CANADA
    tdolly - whatever it is you're smoking, you SERIOUSLY need to quit.
     
    2 people like this.
  12. Balfour

    Balfour Well-Known Member

    Messages:
    575
    Joined:
    May 27, 2012
    Location:
    Mid-Atlantic
    Er ... what?

    Seems to be a good advertisement for Herring Customer Service in my book.
     
    Last edited: Sep 27, 2013
    6 people like this.
  13. TM79

    TM79 Well-Known Member

    Messages:
    2,805
    Joined:
    Apr 28, 2010
    Location:
    Boston
    Wow.

    tdolly is the perfect example of why the customer isn't always right, and is frequently an overly entitled asshole.
     
    3 people like this.
  14. DayTripper

    DayTripper Well-Known Member

    Messages:
    141
    Joined:
    Dec 19, 2012
    Location:
    Los Angeles, CA
    This is completely fucking ridiculous. This is an example of outstanding customer service and, if anything, it makes me want to buy more shoes from Herring.
     
    3 people like this.
  15. gyasih

    gyasih Well-Known Member

    Messages:
    5,346
    Joined:
    Mar 31, 2010
    1st post is this? Don't feed him guys. This is an example of great customer service in my book.
     
  16. tdolly

    tdolly New Member

    Messages:
    2
    Joined:
    Sep 26, 2013
    Really surprised by the reaction on the forum, have found excellent advice and recommendations here and chose to share the conversation with Herring without comment for information only.

    Herring make beautiful shoes, their web site, delivery service and packaging are the best I have used.

    However unlike the Barker and Church's shoe I have been buying for years they have not worn well.
     
  17. Patek

    Patek Well-Known Member

    Messages:
    2,969
    Joined:
    Nov 22, 2010
    Location:
    Delawhere?
    

    This is cause for banishment from SF.
     
    1 person likes this.
  18. topos

    topos Well-Known Member

    Messages:
    189
    Joined:
    Aug 16, 2012
    agreed. i'm glad he posted that conversation, honestly. it's quite helpful, and i'm that much more likely to buy from herring again. i am, by the way, still amazed at how promptly herring shipped my shoes. it took the same time it takes me to get a pair of AEs shipped from the midwest, and those are domestic!
     
  19. wurger

    wurger Well-Known Member

    Messages:
    2,887
    Joined:
    Jun 12, 2011
    Location:
    Sydney
    

    If that is your sole intention, you really need to read what you have posted.

    because everyone else including me think you are one type of customer that we don't want to deal with.
     
  20. Yowzer

    Yowzer Well-Known Member

    Messages:
    271
    Joined:
    May 16, 2013
    Location:
    Brisbane
    Herring CS does it again! 'Nuff said.. Next!
     

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