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Has anyone ever ordered from Mortar in Houston, Texas?

Discussion in 'Streetwear and Denim' started by Distorbiant, Mar 10, 2013.

  1. Distorbiant

    Distorbiant Well-Known Member

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    I bought something a week ago and haven't been able to get a reply from them. Their site is pretty barebones and nearly empty. They have a rep on styleforum but that account hasn't logged in since last year.
     
  2. Naka

    Naka Well-Known Member

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    Location:
    Melbourne
    I've tried to contact them about an item and haven't received a reply, it's been a week or so.
     
  3. Distorbiant

    Distorbiant Well-Known Member

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    Urgh.

    Their phone just rang when I called... no answering machine.
     
  4. Feji

    Feji Well-Known Member

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    Location:
    Boston
    They used to be an SF affiliate if I recall correctly. I've ordered from them when their webshop launched a while back, without any problems...

    Recently ordered a pair of CP winter premiums last Sunday, expecting to get an inventory not updated - cancellation email shortly after since something is clearly wrong with the website. But yea, no replies to my emails asking for a status update and phone kept ringing when I tried calling Sat and Sun.
     
  5. Distorbiant

    Distorbiant Well-Known Member

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    I ordered the same shoe. I actually posted that deal in the sales thread.

    This is really worrying. I'd hate to have to go through the whole chargeback thing with my bank.

    Their website says that their hours are Friday thru Sunday, 12pm-7pm. Doesn't look like the hours of a really healthy business.
     
  6. Distorbiant

    Distorbiant Well-Known Member

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    Going to call in tomorrow. If I can't get a hold of them by next week I'm going to contact my credit card company.
     
  7. thomaspaine

    thomaspaine Well-Known Member

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    Location:
    New York City
    I've been wondering the same thing. Ordered a pair of CPs a week ago and it still says "awaiting fulfillment". Email and phone call with no response...not looking good.
     
  8. Distorbiant

    Distorbiant Well-Known Member

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    Are there any SF members near downtown Houston that could check out if this place still even exists? [​IMG]
     
  9. momentoftruth

    momentoftruth Well-Known Member

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    Jun 27, 2012
    Location:
    Tejas
    I drove past not that long ago and the place didn't seem shuttered or anything, but to be honest I didn't look that closely. I don't work in that area but if I'm close-by this week I'll make sure to check it out. I did notice that their twitter activity slowed down dramatically since last summer, FWIW
     
  10. Distorbiant

    Distorbiant Well-Known Member

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    Thanks momentoftruth. Really appreciate it.
     
  11. thenewjs

    thenewjs Well-Known Member

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    Mortar is going through a change right now. Sasha is still there but their store has not been open since the weekend before NBA All Star Weekend. Even then it was just for a few weekends. I would advise to just do a charge back. Last time I was in the whole crew was going overseas. Sasha is designing his own clothing line and said when he re-opens it would be when his clothing line was ready. That was projected for this month though.

    I work down the street from there.
     
    Last edited: Mar 11, 2013
    1 person likes this.
  12. Distorbiant

    Distorbiant Well-Known Member

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    Thanks thenewjs... that's a real bummer. I'm going to try to get a hold of Sacha before cancelling.

    Kind of shitty that he'd just leave the store's entire online presence unattended.
     
  13. thenewjs

    thenewjs Well-Known Member

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    What did you order? There site is stocked from the floor. The item may be gone. The weekend I was in there he was having a fire sale.
     
  14. Distorbiant

    Distorbiant Well-Known Member

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    A bunch of us ordered some Common Projects that the site had for sale.
     
  15. Distorbiant

    Distorbiant Well-Known Member

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    I contacted one of Sacha's business associates asking if she could tip him off to the situation. Hopefully she helps. I just want my shoes or my money back [​IMG]
     
  16. Distorbiant

    Distorbiant Well-Known Member

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    Good news, he emailed me back and is checking on all orders now.

    Site was in error and it is uncertain which orders will be fulfilled or refunded.
     
  17. thomaspaine

    thomaspaine Well-Known Member

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    Location:
    New York City
    Any news? Still haven't heard anything and no answer when I tried calling the shop today.
     
  18. Distorbiant

    Distorbiant Well-Known Member

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    Sacha stopped replying to my emails. I have no idea what's going on :(
     
  19. Distorbiant

    Distorbiant Well-Known Member

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    Still nothing. Not even a courtesy email for a week. Last email he promised he was going to look into my order the next day. I'm beginning to get worried that this was a real scam.

    I will be posting more info as I find it. Also considering calling the Houston PD and filing a police report.

    Contact info:
    Sacha Nelson Chapel
    snchapel@gmail.com


    Mortar Info (CLOSED)

    Address: 1911 Westheimer Rd, Houston, TX 77098

    Phone:(713) 529-0009
     
    Last edited: Mar 21, 2013
  20. thenewjs

    thenewjs Well-Known Member

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    I suggest you just do a charge back. Store is still there with with signage and with the same stuff. It just hasn't been open, since the last time I was in.
     

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