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Had the best experience with the Allen Edmonds Shoe Bank

Discussion in 'Classic Menswear' started by longskate88, Nov 24, 2010.

  1. longskate88

    longskate88 Well-Known Member

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    As long as this is allowed I'd like to share my experience with the Allen Edmonds seconds store/Shoe Bank. I emailed the Leeds, AL location asking for suggestions, and was promptly replied to by the Store Manager Nate. We exchanged a few emails until I settled on the pair I wanted, and I called in to place the order. He was very patient and courteous, the kind of service I would expect from one of their full retail locations. I was surprised by their selection as well, seemed to have most sizes and styles. The shoes came very well packaged and were beautiful. The pricing is not as low as Ebay, but as the rumors go, I couldn't tell my pair were 'seconds.' Looked brand new to me. I'm in no way affiliated with the store, just a satisfied customer and I figure if we can have the "Who was your rudest customer?" thread we should be able to give credit where it's due [​IMG]
     
  2. makewayhomer

    makewayhomer Well-Known Member

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  3. ld111134

    ld111134 Well-Known Member

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  4. pebblegrain

    pebblegrain Well-Known Member

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    You should be proud. This will be quite an achievement for a veteran
     
  5. longskate88

    longskate88 Well-Known Member

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    You should be proud. This will be quite an achievement for a veteran

    Enlighten me, please [​IMG]
     
  6. KObalto

    KObalto Well-Known Member

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    The pricing is not as low as Ebay, but as the rumors go, I couldn't tell my pair were 'seconds.' Looked brand new to me.

    I'm not sure what rumors you are referring to, but AE "seconds" are new but have some flaw (often quite minor) that caused them to flunk quality control. They always let you know when they sell you seconds.
    That said, I've gotten great phone service from an AE Shoe Bank as well.
     
  7. longskate88

    longskate88 Well-Known Member

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    I'm not sure what rumors you are referring to, but AE "seconds" are new but have some flaw (often quite minor) that caused them to flunk quality control. They always let you know when they sell you seconds.
    That said, I've gotten great phone service from an AE Shoe Bank as well.


    Certainly. I understand they aren't first quality, but in this case the defect was so minor I couldn't find it.
     
  8. Andysrus

    Andysrus Active Member

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    Speaking of AE Shoe Banks, I'm in Mequon, WI for the Thanksgiving holiday and yesterday I made the short drive to Port Washington. Customer service was excellent and I picked up a pair of Bostons for $159. Good to hear that other shoe banks are also holding up their customer service as well. [​IMG]
     
  9. JamesX

    JamesX Well-Known Member

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    On a slightly related note, I received "1st"s that appears to be 2nds when I ordered from AE directly. They took it back and shipped a another (also appearing to be 2nds but I was too tired to exchange it back at that point).

    Decent shoes though, and while error-prone the AE customer service is very accommodating and friendly.

    Just a word of caution to those wanting to order 1sts. Might want to start with 2nds.
     
  10. celeste_pista

    celeste_pista Well-Known Member

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    having purchased and tried on a number of "seconds" at ae outlet in freeport maine, I can attest that the flaws that make them seconds are generally neglidgible and often found on 1st quality shoes in the form of shopwear or the result of careless packaging (e.g. store clerk throws shoes back into box and they get scuffed). One thing to note, however, is that the 2nds don't come with the felt shoe bags. On a related note, Edward wickham, who is the manger of the freeport store, gets my higest recommendation for customer service.
     
  11. pebblegrain

    pebblegrain Well-Known Member

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    Just a word of caution to those wanting to order 1sts. Might want to start with 2nds.

    surely a good rule for life
     
  12. longskate88

    longskate88 Well-Known Member

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    having purchased and tried on a number of "seconds" at ae outlet in freeport maine, I can attest that the flaws that make them seconds are generally neglidgible and often found on 1st quality shoes in the form of shopwear or the result of careless packaging (e.g. store clerk throws shoes back into box and they get scuffed). One thing to note, however, is that the 2nds don't come with the felt shoe bags. On a related note, Edward wickham, who is the manger of the freeport store, gets my higest recommendation for customer service.

    A minor point, but mine actually did come with shoe bags. Maybe it depends what they have in stock at the time.
     
  13. Joenobody0

    Joenobody0 Well-Known Member

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    On a slightly related note, I received "1st"s that appears to be 2nds when I ordered from AE directly. They took it back and shipped a another (also appearing to be 2nds but I was too tired to exchange it back at that point).

    Decent shoes though, and while error-prone the AE customer service is very accommodating and friendly.

    Just a word of caution to those wanting to order 1sts. Might want to start with 2nds.


    This always comes into my mind when I hear about the seconds. I've seen way to many 1st quality Aldens and Allen Edmonds that look like total shit to think that the seconds are somehow going to be amazing. I wonder if the people who get the seconds and think they're great just aren't very critical.
     
  14. MrGoodBytes

    MrGoodBytes Well-Known Member

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    hey first post!

    I was just in Port Washington last weekend for my annual trip to the shoe bank.

    I've found their service to always be top notch. I won't lie, the 2 staff that helped me this time were not the experts I've been use to in the past but were bend over backwards accommodating and friendly.

    The 1st vs 2nds debate. I can usually visually tell the two apart but the flaws are usually exceedingly minor. I always buy in person so I know exactly what I'm getting.

    I had never seen a pair of AE's not come with the shoe bags (or cloth covering) until last week. so I'm not sure whats up with that.

    Although I wanted to comment that I was really disappointed with this years lineup. It looks like they cancelled the crosstown collection after only a year or two and while they were a tad on the casual end of the spectrum they were more contemporary then their usual offerings.


    Picked up a pair of their now discontinued Weybridge in chili which I've had my eye on for a while and think is positively stunning.
     
  15. KObalto

    KObalto Well-Known Member

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    Picked up a pair of their now discontinued Weybridge in chili which I've had my eye on for a while and think is positively stunning.


    My favorite AEs! Mine are over 2 years old and have developed a nice patina.
     
  16. zerostyle

    zerostyle Well-Known Member

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    While most AE seconds are very good quality, I should warn people that some certainly are not very good.

    I ordered around 4 pairs on their last sale. 2 were virtually perfect, 1 had some light scuffing, but the 4th pair was absolutely terrible. There is some gamble in this if you can't see them in person, but of course you can always just return them and be out shipping and handling only.
     
  17. Hackett

    Hackett Well-Known Member

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    I expect this thread will be monitored closely.
     
  18. soxpats

    soxpats Well-Known Member

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    having purchased and tried on a number of "seconds" at ae outlet in freeport maine, I can attest that the flaws that make them seconds are generally neglidgible and often found on 1st quality shoes in the form of shopwear or the result of careless packaging (e.g. store clerk throws shoes back into box and they get scuffed). One thing to note, however, is that the 2nds don't come with the felt shoe bags. On a related note, Edward wickham, who is the manger of the freeport store, gets my higest recommendation for customer service.

    Edward is the BEST!!!!!!!!!
     
  19. RSS

    RSS Well-Known Member

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    E has developed into currency? What is the conversion rate to US$?
     

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