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Exquisite Trimmings - Based in London, UK - Official Affiliate Thread

Discussion in 'Classic Menswear' started by davesmith, Nov 14, 2012.

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  1. ThinkDerm

    ThinkDerm Well-Known Member

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  2. C&A

    C&A Well-Known Member

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    Wearing another TyT shantung from ET

    [​IMG]
     
    3 people like this.
  3. Alvinbmx

    Alvinbmx Well-Known Member

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    Has anyone contacted Shaya these few days?

    I have not heard from him for almost 2 weeks now and i have sent him multiple emails regarding my orders.
     
  4. Robstrongo

    Robstrongo Well-Known Member

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    New York
    

    Same here. This is the automated response I got:
    I am sure he will make good. I just need my 9 cm Drakes fix :nodding:.
     
  5. Grammaton Cleric

    Grammaton Cleric Well-Known Member

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    ^ Frankly, his customer service is atrocious. I know he must have some growing pains, but that's no excuse for taking 2-3 weeks to mail out anything, and never responding to emails. He really needs to work this out.
     
  6. Claghorn

    Claghorn Well-Known Member

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    Try communicating with Jamison over at Howard Yount.

    Still....wonderful pants....
     
    Last edited: Apr 22, 2014
  7. Alvinbmx

    Alvinbmx Well-Known Member

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    Yeah I can only agree. He also need to upgrade his webstore system, it doesn't update at all.

    If the store is a one-man operation, he seriously need to manage email replies proactively.
     
  8. Alvinbmx

    Alvinbmx Well-Known Member

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    It's worse??
     
  9. Henry Carter

    Henry Carter Well-Known Member

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    I was just going to say Shaya has done a Howard Yount, which is a pity because he's a nice bloke.
     
  10. mimo

    mimo Well-Known Member

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    Shaya's normally pretty good, but as he's one man, when he's away, he's away - I guess he's been doing something for the Passover holiday. But what I do know is that he will come good - one of the most generous and pleasant vendors I've dealt with; I think he and Rob of Yellow Hook are at the top of that list. As for Howard Yount, I also had an issue with Jamison for a while, but again he came through in the end. We're talking about guys running businesses from their homes, not Amazon. And reading through their respective threads, there's never been anyone ripped off by any of them, so it's just a matter of taking a deep breath and letting it work itself out.
     
    3 people like this.
  11. Henry Carter

    Henry Carter Well-Known Member

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    What your describing above, the "it'll work itself out eventually" type of service isn't really acceptable to me, as someone who also runs their business from home. It should make it easier not harder to communicate. Between smart phones, iPads and laptops we are connected more than ever. A couple of days is acceptable, not a couple of weeks. Maybe I just have too high a service expectations on myself! but I don't think that's the case.
     
    1 person likes this.
  12. greasymonkey

    greasymonkey Well-Known Member

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    Darkside
    I can also vouch for Shaya that he is a top bloke to deal with. I can understand your point about him not picking some emails as result it portrays as if he is not professional in his dealings but I can assure you that he will come good.
    As Mimo pointed out he is celebrating the Passover/festival taking place so it's possible he is not available till whenever his out of office email states. Patience is virtue so stay calm my forum member.
     
  13. Alvinbmx

    Alvinbmx Well-Known Member

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    I am sure he is a nice bloke. It is true that the order does get delivered eventually because i have purchased several times from him. The problem here is the communication, he should not take so long to reply or even ignore emails. I am not expecting top-notch service but at least a reply.

    I have no response from him even before he set the email auto-reply. This means he must have already seen my email since he needs to set the auto-reply.

    Anyhow, i just hope he can improve on this and hopefully i can receive my orders soon.
     
  14. mimo

    mimo Well-Known Member

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    Actually, I agree with you. And I should add you to that list of top blokes to deal with! I've not had to wait more than a day or two for Shaya before so this one seems a bit odd, even with the holiday.
     
  15. Swede66

    Swede66 Well-Known Member

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    Mar 13, 2012
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    Stockholm, Sweden
    I'm afraid I have to agree on this. Shaya sells top stuff, often at competitive prices, but is sloppy on responding. Sometimes quick, often not. He is definitely connected since he is updating on FB every day. Also been waiting a few weeks on my current order.
     
  16. jas0nt

    jas0nt Well-Known Member

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    Dec 6, 2010
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    Australia
    Shaya's been a top bloke in my recent order. I forgot to add a jar of Saphir cream polish and upon asking him if how I can pay the extra money, he told me to not worry about it and added it into my order for free.
     
  17. Robstrongo

    Robstrongo Well-Known Member

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    Oct 22, 2010
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    New York
    Without going into to much detail, I'm still waiting for Shaya to make good on my order from April 10th.

    BTW, did anyone order a Monsieur Fox pocket square and get some ties instead?
     
  18. borbor

    borbor Well-Known Member

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    Anyone order hangers and have gotten them?

    Hanger project has them in stock. I don't know HOW he doesn't have them by now to ship out.
     
  19. JHT652

    JHT652 Well-Known Member

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    Jul 20, 2013
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    North Yorkshire, UK
    Can anybody advise on which size of linen pocket square is best to get? 12, 17 or 19 inches.

    Thanks
     
  20. naviC

    naviC Active Member

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    Jul 4, 2013
    Still waiting on mine too, anyone got any thing yet?
     

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